Steve H.
1st & Last Experience
1st & Last Experience Ordered an in stock item on May 19th. On May 23rd, called... Had to leave a message about status of order. Got this email response on May 24: "We have to apologize for the delay. Something happened with PayPal or something with the system, it did not alert us about your order. We will get your order has as quickly as possible. Once again we apologize for the inconvenience. You will receive your tracking information when your order ships." Had to call again on May 30th, this time someone did pick up. Asked what the status was... Looked it up and eventually said, yes it should be processed soon and then be shipped. THEN>>Went on to say well there was the holiday (Memorial Day). (My thoughts - REALLY? The holiday was yesterday!) Got an email sales receipt on May 31st. Finally got the item delivered on June 6th! I purchased here because the price was better that all other places, including my usual CJ Pony Parts. Will NOT use again.
Response from LAMustangJul 11, 2017
Computer systems are great when they work as planned not to pass the buck. However sometimes mistakes happen that shouldn't and we apologize. Reviews like this allows us to continue to get better everyday. We will learn from this and make sure it does not happen again. Please give us another chance to make things right for you. Thank you for your business.