customer
Before placing an order I called to …
Before placing an order I called to make sure the item was in stock, LAMUSTANG confirm it was and will ship the next day due to the size of the item. Order was placed and 4 days after placing the order I called to get a tracking number and according to customer service the item has never been in stock and the item will be shipped from their supplier. Very upset and unacceptable! We are a shop and need to finish a job in a time line and will not be able to the LAMUSTANG lies. Will never buy from them again! And now no one picks up the phone!
Response from LAMustangJul 11, 2017
The item mentioned is an item that is shipped from our supplier due to the size of the item. There must have been some misunderstanding on one side or the other. The item was in stock with our supplier and perhaps this is where the misunderstanding comes from. We have no control over our supplier and their shipping department so with this in mind we would never say the item would ship out the next day. The only way to control when an item ships is to pay extra shipping charges for next day, second day or third day shipping only then would the item ship that day or the next day. Any item shipped from our supplier via ground shipping which is free from LAMustang, we have no control over when the item ships. We apologize for the misunderstanding and will make sure this never happens again.