David G.
Mistake made right!
Let’s start with the unfortunate shipping of the incorrect lamps (a pair of Arroyo sconces). These are custom made to order, so take weeks to deliver. So I was dismayed when they arrived, making the false assumption that they would probably roadblock correcting the order, or force me to pay a restocking fee, etc. But I was wrong. I contacted them (I had screen shots of the image of the correct sconces from my order, which was proof it was their mistake) and they did not hesitate to make it right. They paid for return shipping and expedited the correct sconces. That was amazing to me. I’d award five stars, but can’t given the original mistake. From my one experience, this is a stand-up business.
Response from Lamps DepotMar 26, 2025
Thank you so much for sharing your experience! We truly apologize for the mix-up with your order and understand how frustrating it must have been, especially with custom-made items. However, we’re so glad to hear that we were able to make it right and get you the correct sconces in a timely manner. Your feedback means a lot to us, and we appreciate you recognizing our efforts to resolve the issue quickly. While we understand the initial mistake prevented a perfect experience, we’re grateful for your understanding. If you ever need anything else, or if we can assist you further, please don’t hesitate to reach out. We’re here to help!