We offer chandeliers, pendants, flush mount lighting, track lighting, recessed lighting, table & floor lamps, ceiling fans, wall sconces, outdoor lighting, and more.
Lamps Depot (lampsdepot.com) has 31 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Rob
Generally a good purchasing experience, but our lamp arrived dented. You have not been responsive in addressing this unfortunate issue. It has been at least two weeks since I reported this problem and I still am waiting for a response.
Gilbert
I placed the order easily online and then waited and waited. The order was placed the first of October 2024. I contacted Lamps Depot by phone on three different occasions and each time, the person said I don't know why it hasn't processed. I resubmitted the payment on two different times because it had been so long. Finally after a month and a half of waiting, I called to cancel the order and get a refund. The person said he would have the warehouse manager contact me. The next thing I knew, the order was being shipped. I am happy with the lamps, but the customer service and timeline were very subpar.
Response from Lamps DepotDec 27, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the frustration you experienced during your recent order with us. We understand how disappointing it can be to wait longer than expected, and we regret that the delays and communication challenges led to such a negative experience. While we’re glad to hear that you are ultimately happy with the lamps, we are truly sorry for the inconvenience caused by the delays in processing and the lack of clear communication. This is certainly not the level of service we aim to provide. We take your comments seriously, and we will be reviewing our internal processes to ensure that this does not happen again in the future.If there’s anything else we can do to assist you or improve your experience, please don’t hesitate to reach out. We value your feedback, and we’re committed to improving our customer service. Thank you again for your patience and for giving us the opportunity to address this.
Chris S.
They did not stand behind their sale in November and made us pay more money in December to ship the product. Product made it two days before Christmas and was ordered before Thanksgiving. Customer service has no answer other than wait for email to when product ships
