We offer chandeliers, pendants, flush mount lighting, track lighting, recessed lighting, table & floor lamps, ceiling fans, wall sconces, outdoor lighting, and more.
Lamps Depot (lampsdepot.com) has 31 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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bruce
I waited two weeks and my product never shipped. The staff were polite but they have absolutely no ability to give you a status of the order except for "it's being processed". I don't think they have any inventory at all and therefore no control over the product. I think they must just have a network of wholesale suppliers and therefore are at the 'mercy' of the reliability of the supplier.
Pickett
What went wrong THIS time? Once again, for the third time, we did not receive what we paid for. We bought a wall mounted fan for our bathroom and only received the fan blade, fan guard, and clips. I have sent pictures of what we received as you requested, and still no resolution. I request a full refund of the purchase price, tax, and shipping.
Response from Lamps DepotMar 26, 2025
Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration caused by receiving an incomplete order. After reviewing your case, it appears that the item you ordered was only the fan head with the safety cage, which may have led to the misunderstanding. Our Order Manager reached out via email and we understand you have already sent photos of the items you received. We are currently looking into this issue to ensure we resolve it promptly. We understand how important it is for you to receive the correct product, and we are committed to making this right. If there’s anything else we can do to help, or if you have further questions, please don’t hesitate to reach out to us directly. We truly appreciate your patience and understanding.
customer
Aweful service. Website said there were 600 units ready to ship within 4-6 days. Emailed inquiries on delivery times at 3weeks, 5weeks and 7weeks. They canceled my order after 7 weeks of no contact.
Response from Lamps DepotOct 21, 2024
We sincerely apologize for the inconvenience and frustration caused by the delay in your order and the lack of communication on our part. We understand that our website showed available stock and a shipping estimate of 4-6 days, and it’s unacceptable that your order has not been fulfilled within this timeframe. We also deeply regret that your inquiries at 3, 5, and 7 weeks went unanswered, leading to the cancellation of your order without explanation. Please know that this is not the level of service we strive to provide. We are conducting an internal review to understand what went wrong and to ensure this does not happen again in the future. Once again, we are truly sorry for the poor experience and hope we can make it right.
RIP O.
They are the worst company I have ever been associated with. They have not refunded my money so not order from them ever. You will get ripped off never seen anything like this.
Response from Lamps DepotAug 14, 2024
I'm truly sorry to hear about your experience. This is not the level of service we strive to provide, and I understand your frustration. Please allow me to assist you in resolving this issue. I assure you that we will do everything we can to make this right. We value your feedback and would like to ensure that this situation is resolved to your satisfaction. Thank you for your patience, and I look forward to hearing from you soon.
Katherine C.
I ordered this lamp in January and it did not arrive until April. The company emailed me weeks after my purchase for my credit card information. The email looked very sketchy so I called to confirm and see why this was needed. I was told because they had taken so long to process the order the payment expired. I was told someone would reach out with shipping information. No one ever did. I called multiple times for a shipping update. I never received one. The lamp took 3 months to arrive and when it did it was damaged (cracked).
Response from Lamps DepotMay 20, 2024
We sincerely apologize for the inconvenience you've experienced with your recent purchase of the lamp. Your feedback is invaluable to us, and we deeply regret the delays and issues you've encountered throughout this process. First and foremost, we want to assure you that we take these matters very seriously and are committed to resolving them promptly. We understand your frustration with the delay in processing your payment and the lack of communication regarding shipping updates. This falls short of the service standards we aim to uphold, and we're truly sorry for any inconvenience this has caused you. Regarding the damaged lamp that you received, we understand how disappointing and frustrating this must be after such a long wait. Please know that this is not the experience we want for our customers, and we're committed to making things right for you.
Judy M.
Wasn’t kept updated on order. Did not receive free shipping as I should have!!!
Response from Lamps DepotMay 7, 2024
We apologize for the inconvenience you've experienced with your order. We strive to keep our customers updated throughout the shipping process, and we regret that we fell short of that expectation in your case. Regarding the free shipping offer, we understand your disappointment and apologize for any confusion. Please provide us with your order details, and we'll investigate this matter promptly to ensure you receive the appropriate resolution. Thank you for bringing this to our attention, and we appreciate your patience.
CC
My return experience has been very frustrating. I ordered a lamp that was backordered. I cancelled the order and a lamp was sent anyway. I didn’t even open the item and lamps depot has asked me to jump through hoops to return their product. After 5 Phone calls to customer service and 3 weeks I still do not have a Return authorization. I will never purchase from this company again. My experience has been beyond frustrating.
Julie W.
I ordered a lamp & night light from them as it was a bit cheaper than other stores... what a mistake. Charged my credit card the same day I placed order then kept getting... "waiting on warehouse to ship out".. DON'T EVER ORDER FROM THIS WEBSITE! 02/13/24 update: finally got the lamp but never received the nightlight so I thought I was saving a few bucks but in the long run.. this company is horrible!!
