LamplanetReviews of lamplanet.com

Response from LamplanetAug 17, 2019

We just noticed this site and saw the few reviews on it that we hadn't ever had notice of before, so replying to it now. We've had email issues in the past, maybe you didn't receive our reply or it landed in spam, but we did reply to your request on time as we always do. Sorry for the inconvenience. Please hit us up if your issue is not yet resolved which it should. Regarding your lamps, I am sure we did send out replacements for the lamps that were assessed to be truly damaged by the carrier. That's what we always do and it wouldn't be different with your case. Obviously we don't ship out damaged lamps, the carriers break them sometimes by mistreating the boxes. Hit us up if you need any help. xoxo

Response from LamplanetAug 17, 2019

We just noticed this site and saw the few reviews on it that we hadn't ever had notice of before, so replying to it now. Sorry you feel this way. Your refund was processed for the total amount. If it's not adding up to the total you paid, then your bank took commissions. If there's anything we can help out on we're always an email away and ready to help out as much as we can and beyond. <3

Response from LamplanetAug 17, 2019

We just noticed this site and saw the few reviews on it that we hadn't ever had notice of before, so replying to it now. In any case, I am sure the package arrived already, if not please hit up our support desk again and we'll make things right. If it did (can't see your email here to track it myself), we'd appreciate an edit of this review. We're here to help and always will be. To your greatest satisfaction. The Lamplanet Family!

Response from LamplanetAug 17, 2019

We just noticed this site and saw the few reviews on it that we hadn't ever had notice of before, so replying to it now. In any case, I am sure we did handle this as we always do, if not please hit up our support desk again and we'll make things right. We did have some growing pains in the past in our support department and of course we also have the usual shipping carriers faults (mistreatment, delays and packages lost) like all internet companies do but we've always handled these situations based on our Worry Free Shipping Insurance policy (if it gets damaged or lost we ship a new one) or our Total Satisfaction Guarantee (if you're not 100% happy we make it right or refund). In any case, sorry for any inconvenience shipping carriers may have caused. We're here to help and always will be.