Kat M.
I love being blamed
I love being blamed for a faulty container. "Tension cap". Yeah? Try FUSED. I had two strong guys try to get the cap off and neither could. Held it up to a light - suckered was FUSED to the bottom. So we tried a soft mallet to get it loose. Still wouldn't budge. Put it in a vice to get more grip....nope. So I sent them a message, "can you please replace this?" Because at $20 I sure would like to USE the product. Their response? YOU BROKE IT. We will replace once YOU PAY to ship it back. Putting this already expensive lip balm into the "$25 I'll just use something else range." Filed with BBB. And their response was demeaning "we understand some people with dexterity issues may have problems but we never recommend a hammer so you damaged it". Yup. My 21 year old EMS son certainly has "dexterity issues". And the cap was FUSED. It was STILL FUSED after the mallet. They refused to replace, blamed us, assumed we had "dexterity issues" and then blocked me on social when I posted my experience. STAY AWAY. Plenty of other lip balm businesses out there that appreciate their customers and treat them right.




