Lakeshore LearningReviews of lakeshorelearning.com

Very flexible when I encountered shipping issues. Professional, prompt and polite service.

I ordered a “toy” about a week and 1/2 before Xmas. I never saw a “ship to” address after entering my billing address. I sent off 2 kinda hostile emails to them. They corrected the error and the gift was delivered before Xmas. Talk about customer service!!! Truly exceptional customer service. I never saw a response to my email (I’m really bad about looking in spam), but my son informed me it was delivered. Thank you customer service!

I loved this store and the toys, but if something goes wrong with your order the customer service is absolutely horrendous. I used to recommend everyone to them, but now I will warn everyone not to use them. I placed an order for what my daughter wanted most for her birthday just shy of one month before her birthday to ensure I had it in time for her. It never got delivered until after one month later which was almost one week after her birthday. They basically told me that it was back ordered and they didn’t have it in stock. They sold me something they didn’t have in hand. They did nothing to reimburse or help the situation either. They are an absolutely terrible company and desperately need help in their customer service department. They would receive worse than an F with this experience in how bad their customer service was.

My grandkids love playing with the Lakeshore Learning products I've given them (marble runs, water rocket) - they're well made, great fun, and educational. When one of the small parts of one of the marble runs broke, I called Customer Service, and the rep I spoke with (Amy) was very friendly and helpful, and said she would have a replacement shipped for no charge!

I’ve been trying to contact them since last week about my order, no response. The site says they ship within 3 days, & it’s been over a week now.

Our order was placed on 12/11. It was supposed to ship within 3 business days, but did not ship until an entire week later on 12/18. Furthermore, the shipping service Lakeshore provides must be the slowest kind, because our family still has not received this order and won’t until 12/26 now. These items were supposed to be Christmas gifts and now will be late. When notifying customer service about this problem, they just blamed it on the holidays and made no offer to help compensate for this problem. All other companies and FedEx have managed to deliver their shipments in good time this season, so Lakeshore should not promise to ship within three business days if it’s not realistic for them, and still use the slowest shipping service on top of that. Lakeshore needs to do better for their customers who pay a lot of good money to try their products. This was our first time ordering from Lakeshore and will be our last. We will not recommend Lakeshore to anybody.

They need to fix there customer service center on the 800 number. I ordered toys by phone. They sent me a 25% discount on 1 product and when I tried to use it some how who ever it was taking my order never applied it, and I never got my discount. I called back and after a long time waiting they gave me the correct amount. I called back again to tell them they never adjusted the price and got the answering machine 3 times even though I called on regular business hours. I left a message like they said, but didn’t get a call back. I don’t think I will be doing business with these people anymore. It’s a shame they have cute & well built products, but it’s not worth the hassle you have to go through to get it. I will continue to call them until I get results.. They owe me at least $10.00. If done right in the first place we wouldn’t be talking about it. Again it’s not that much but what’s the point of giving out the coupons.

When I buy from the stores there is never a problem. The people are nice and everything goes well. I wish I could say the same when I call the 800#. I have been a good customer of Lakeshore Learning having 8 grandchildren but every time I want to use a $5 reward they send me via email there is an issue. To buy two paint sets took 3 people because my rewards wouldn’t work. I had 636 points which everyone agreed. It subtracted 500 points for the $5 reward I redeemed leaving 136 points but nobody could figure out where the reward went. I spent close to an hour on the phone. Finally, the third person saw there was a glitch in the system. If this happened once I could understand but every time there is a reward involved I get the feeling they don’t want to give it to you. If I was not persistent they would not have given it to me. It’s only $5 but it is the principle of the thing. You get an email saying you have 636 points and you earned it. Using it is another story. All they had to do was look up how much I order and know that I was not trying to rip them off. Terrible customer service at the 800 #. Goodbye Lakeshore Learning.