Virtal GuitarReviews of lajerrio.com

I ordered a beautiful ring from their website on Nov 12 2019, I received an email saying the item had been shipped on Nov 19 2019. The email said it was shipped via USPS and provided a tracking number; then I received another email saying it was shipped via FEDEX, the same tracking number. Every time I check either website it says that they are waiting for the package, it seems like labels were created but no item was actually shipped. When I go on the Lajerrio website to try and chat online with a customer service rep, no one is available, so I can only leave email messages. They have responded to my emails but keep saying that they did ship the item and to keep checking back on the FEDEX website. Today is Dec 4 2019, and still no update and no ring. I am so upset because I should have never trusted this website. I purchase online all the time and I've seen this page advertising often so I figured there would be no danger--think again. Now I don't even know what to do! PS. Today is 12/16/19 and I just received my ring. I was constantly following up with Lajerrio and they were responsive. The service rep finally responded that the carrier had misplaced the package so I am not sure if the one I received was the original ship or a reshipment. But, I do love the ring. It's really beautiful. I just wished they would have been more proactiv and clear about the status so I wouldnt have jumped to conclusion out of worry. This is my first time ordering from them, I was sure it was a fraud, but turns out that something did happen. Why I am now here correcting.

Everything comes in on time or even before the time! I've bought rings from you guys three times now and I'm never disappointed.

I just received my ring set. It is more beautiful than what I thought, It was worth waiting for, Thank you

I saw a ring on their website that I fell in love with. I ordered the ring. Was excited to receive it. I wore the ring once but upon looking at it i noticed some big imperfections such as the stone set to far down to where the prongs would snag on stuff if i continued to wear it etc. the design on the side was not centered to match on both sides which made the ring look like it was twisted etc. After communicating with them about this and just wanting the ring made right first response from rep was a 40% coupon so wait im loosing money on something they messed up on and then if i woulld have to spend more money to get another ring while they profit. Second response from rep when I asked could the ring just be replace with the correct ring was told no and then it went to 30% coupon. So from 40% to 30% while we still discussing the same issue. Naw. They have lost a customer which im sure they dont care but I will not tell anyone to buy from them because they dont stand behind they work. Big ripoff. They may have got my money this time but wont have the chance again.

I absolutely fell in love with the ring on the website and it took me months before I choose something. The ring I got was 90 dollars and I ordered it October 24th and with the free shipping it took till November 14th. Once I recieved it I noticed it was a little big although I had used their sizing chart to choose my size. I reached out to them to see if I could exchange it but I had already taken off the tag and they said I would be unable to exchange it now. I just got a dollar extender and it fits snug. Honestly it looks better than my sisters 1500 dollar ring. I would just recommend do your research on the ring you want and go .5 size down with their chart.

I ordered a ring from them since the beginning of October we are now in November almost December and nothing! I contacted them and emailed them regarding my order and they have not responded! This is ridiculous !

I, like the previous poster, have had very similar issues with this fraudulent company. I should have seen the red flags in the beginning, but I tried to remain optimistic. Before the ring had even shipped, I checked their website to get my tracking information and it mentioned something about my dress was being tailored and delivery would take longer than expected...I purchased two rings; NOT a dress. I contacted the company and they claimed their “system was broken”. I saw on their Facebook page that was a very common excuse they gave to people questioning where their rings were. RED FLAG. I finally received the ring (from Hong Kong-NOT US based like they claim to be) and I was in absolute disgust. The main engagement ring looks like a $10 ring bought used off of eBay-the stone is cloudy, gaudy, and CHEAP looking. The diamond eternity band had a stone fall out immediately. I contacted customer service and spoke with the same rep back and forth, sending her pictures of the ring and it’s “fallen stone” as she’d call it. Finally after five days worth of messaging back and forth, and her telling me that I’d have to pay for return shipping (HORRIBLE CUSTOMER SERVICE), she told me MY RING WASN’T ELIGIBLE FOR A RETURN BECAUSE THE TAGS WERE REMOVED. The initial pictures I sent clearly showed the tags were removed-THIS WAS NEVER MENTIONED PREVIOUSLY. These people are pure scam artists. I paid over $150 for GARBAGE. I will be filing a complaint with the BBB as well, along with leaving the same reviews repetitively on their social media platforms.

Received my ring after a month. Opened the outer mailing package which has absolutely no damage. However, the Lajerrio box which was white ( should be dark navy blue as shown in their advertisements online) was destroyed. The back panel of the box which holds the box together- only one side of panel was held on with tape. The rest of the panel hung down, the corners of the top of the two drawer box were worn and you could see the cardboard. The top of the white box has scratches and black marks. You have to hold the back of the two drawer box to pull the dirty drawers out once any the drawer is removed the whole box collapses. The polishing cloth was white with black hairs on it. And, the black shopping bag it was in has black stuff in the bag. The ring had no tag on it. The tag was completely covered on black lint but intact. The ring box didn’t fit the ring so the ring was laying on its side The ring is very cloudy like there is some stuff on it, it was definitely worn before and I didn’t pay good money for this crap. I’ve had 13 emails to Ivy and Joy (which aren’t their names and it’s not a US based company). I have asked them to pay for the return, they don’t reply. I’ve asked for a phone number where I can call and speak to someone about this matter-as the ring was to be a gift. NOT EVEN AN APOLOGY. They treat me like I did something wrong. They keep stalling asking for pictures I’ve sent 12 pictures. When in the time they’ve taken to ask for pictures they could have resolved this. They are scammers and treat their customers horribly. DO NOT BUY FROM THEM! REPORT THEM TO THE BETTER BUSINESS BUREAU!!!! Because if you return without a packing slip how do they know it’s your item. They claim to have a 30 day return policy. I’m not trusting them. They can pay for the return since they screwed up. You can’t even have a proper box? They know what they sent, they put it in the mailing package. Then they try to blame USPS. There is no way that happened in mailing. Impossible. That was a old box they pulled out the trash. AND THERE IS CHINESE WRITING UNDER THE SHIPPING LABEL THAT I CAN SEE BECAUSE THE LABELWASN’T PLACED ON THE CENTER OF THE PACKAGE. SCAMMERS!!!!