Barbara
Disappointed in purchase
I purchased my daughter’s prom dress from here but when the dress arrived it didn’t fit. Of course they have a store credit policy only so I’m just out of $200. Please be careful and read the fine print had I know I would’ve never ever bought a dress from this place.
Response from LBTMay 9, 2025
Thanks so much for taking the time to leave us a review. We would like to express our apologies for the experience you had with us. It is our utmost priority to provide our customers with a superior shopping experience, and we regret that we fell short in this instance. To ensure clarity, we make a concerted effort to communicate our Return policy extensively across various sections of our website. We would like to let you know that our size guide serves as a general reference and individual variations may occur. We regret any inconvenience this may have caused you. We kindly suggest that you provide us with your measurements for further assistance. Rest assured, we strive to accommodate our customers to the best of our ability. Should you have any further inquiries, please do not hesitate to contact our Customer Service Team at [email protected] Kindest, LBT