LBTReviews of ladyblacktie.com

Dress sizes are somewhat misleading. They run very small compared to traditional sizing. If you usually wear a 0, you may wear a 4 or 6 with LBT and the dress may only fit in your largest area. It’s impossible to get someone on the phone for urgent requests. Email support is fairly quick but is frustrating in a crunch when you need clear and concise communication. I had to go through the return process which meant paying for shipping (and the return) twice. I completed my return next day first thing in the morning. However, if you need the dress urgently, don’t rely on express shipping. I paid extra, but it doesn’t make a difference when LBT waits days to send the dress out. UPS goes off their time and does not consider the business holding the item for extra time. Just order early and use regular shipping. I’d recommend using a company with more budget friendly shipping and a full return/refund policy all together. You can get a nice dress(the quality on mine was ok, but a lot of the sparkly sequin started falling off) but these are not cheap dresses, the shipping is not covered, and you will only be allowed a store credit for returns within 14 days of receipt. Update: Unfortunately after receiving the sizing recommendation from customer service, and exchanging the first ill fitting dress with a different dress, the new dress is too big. This dress would have been better in a smaller size, which is the size I went with in the first dress. Sizing is very inconsistent. I believed a lot of money would be wasted sending returns back and forth. Thank you!

Lots of dresses and we did purchase one. However- the staff was rude and unprofessional. Very inefficient and vague dressing room system. We went into the portion of the shop that has the dressing rooms. We waited and then overheard another customer saying that you had to “check in” to wait for a fitting room. We did not see any signs telling us to do that, but found where we were supposed to do that. There was only a small sign at that desk stating to check in for a fitting room. We then waited 20 minutes for our name to be called, which consisted of the young girl at the desk simply saying your name at a regular speaking volume. The area is quite large so we were under the assumption that there was some sort of overhead speaker or saying the name loudly like they would do at a fast food restaurant or somewhere where they are calling out your order. Unless you were standing right next to her, you do not realize your name is even being called. Meanwhile, people are disregarding the system and just walking into the first available fitting room. There was no staff directing people or monitoring how the system is supposed to work. At one point there were three open fitting rooms, and no names were being called. As we were still waiting, I went up to the same girl and asked how many people were in front of us, telling her that there were three open fitting rooms. She looked up and said “yeah” and looked back down and didn’t call a name for about five additional minutes. She clearly was not happy with me asking how many people were waiting and letting her know that there were available rooms that they were not notifying anyone of. I know I simply could’ve walked into one of the fitting rooms, but those of us who were actually following the rules and waiting our turn did not want to be in the same category as those that were just cutting people off who would actually waited their turn. The simple solution would be to have one of the employees in the area where the dressing rooms are, notifying the line of people where the next available empty room was. It happens every day in stores all across the country. Why they can’t figure that system out at Lady Black Tie is beyond me.