LBTReviews of ladyblacktie.com

Lots of dresses and we did purchase one. However- the staff was rude and unprofessional. Very inefficient and vague dressing room system. We went into the portion of the shop that has the dressing rooms. We waited and then overheard another customer saying that you had to “check in” to wait for a fitting room. We did not see any signs telling us to do that, but found where we were supposed to do that. There was only a small sign at that desk stating to check in for a fitting room. We then waited 20 minutes for our name to be called, which consisted of the young girl at the desk simply saying your name at a regular speaking volume. The area is quite large so we were under the assumption that there was some sort of overhead speaker or saying the name loudly like they would do at a fast food restaurant or somewhere where they are calling out your order. Unless you were standing right next to her, you do not realize your name is even being called. Meanwhile, people are disregarding the system and just walking into the first available fitting room. There was no staff directing people or monitoring how the system is supposed to work. At one point there were three open fitting rooms, and no names were being called. As we were still waiting, I went up to the same girl and asked how many people were in front of us, telling her that there were three open fitting rooms. She looked up and said “yeah” and looked back down and didn’t call a name for about five additional minutes. She clearly was not happy with me asking how many people were waiting and letting her know that there were available rooms that they were not notifying anyone of. I know I simply could’ve walked into one of the fitting rooms, but those of us who were actually following the rules and waiting our turn did not want to be in the same category as those that were just cutting people off who would actually waited their turn. The simple solution would be to have one of the employees in the area where the dressing rooms are, notifying the line of people where the next available empty room was. It happens every day in stores all across the country. Why they can’t figure that system out at Lady Black Tie is beyond me.

Purchased a Christmas gift which was delivered 11/25/25 so it was not tried on until Christmas day the dress is small for what was described in there size chart. They refused a return saying it falls outside return window by 1 day. I would not buy from these people ever again that is horrible customer service

I paid for 3-Day Air shipping, but UPS rescheduled my delivery for after that timeframe. When I reached out to Lady Black Tie, I received a generic response from an unnamed support person stating that shipping fees are non-refundable and to “contact UPS.” I explained that under normal circumstances, I’d understand — but I paid for a service I did not receive. They completely ignored my follow-up message. Thankfully, UPS ended up coming through for me, but I will never order from Lady Black Tie again. So many other retailers carry the same dresses, and customer service matters. Don’t risk dealing with a company that refuses to stand behind their service or even respond properly to customers. Stores like this are exactly why shopping experiences aren’t what they used to be. If this is how they run their business, they won’t last long — and honestly, they shouldn’t.

I bought a dress for a garden wedding. When i asked the girl at the desk about the return policy she said in 14 days. That day I asked my friend if she knew what colorthe brides maids were wearing, she made a call and turns out it was the same color as the dress i just bought. I sent the dress back because of there limited hour and before the 14 days. I emailed to make sure they received it within the time limit they did. The woman said just because you changed your mind you cannot get a refund. I DID NOT CHANGE MY MIND! Why would I wear the same color as the bridesmaid dresses! Would you?? I highly doubt it, and this is the worse policy I have ever heard of for an America company. They should not be in buisness and should learn how to teach there staff about these unheard store policys ripping off the public like that, thats disgusting! What a waste of money, the the woman proceeded to say, you have two weeks to pick it up or we will give it to charity. I could not believe it! I would not recommend buying anything from there store, they will rip you off. I am now stuck with a 100 less in my pocket.

Extremely deceptive store, low quality dresses that don´t match the photos. The dresses are badly sewn, they are completely unapologetic and have terrible customer service. They made me believe I would get a refund, made me pay $100USD and then said that they would only give me store credit.

This store is an absolute ripoff. DON'T FALL FOR THEIR SCAM!!! They only offer store credit and I've tried to purchase THREE dresses, then they come back and say they're all out of stock. Even with my horrible experience they still refuse to give a refund back to my original payment method.

I am very upset about your return policy. I purchased an item in good faith, also purchased the package protection. It doesn't fit, the material is very cheap looking. I want to return it for a full refund. I would rather give this item to Goodwill or another charity than get store credit. In 2025 this is not how we do things in the USA.

I didn’t like my experience in this store. I bought dresses online and didn’t fit well and their return policy is horrible. They only give store credit.