Crystal R.
Super Late Shipping & No Communication
I placed an order for two pairs of laces in April for some custom shoes my boyfriend was designing and he wanted specific laces. My order did not ship until July! I was never given any update of why it took so long to ship because when I ordered I should’ve had the laces within a few days according to the website. I had already forgot I even placed an order and then i received an email stating my order has shipped. They also, definitely charged my card in April although my order didn’t ship then. Very disappointed and I will never order from here again. I also, read they are under new management and will ship free laces for the inconvenience but, that’s really not an excuse or answer as to why they don’t respond to people’s DMs on IG or emails like common y’all need to do better. The money is charged off bat but, zero communication and extremely late shipping. Laces are nice but, not worth the wait.
Response from LacedUp LacesJul 22, 2022
Hi Crystal, we’re sincerely sorry to hear about your frustration with our customer service and shipment delay. Under the new management, providing high-quality customer service is extremely important to us, and we will do our level best to exceed your expectations in the future. To make up for your past poor experience, we would like to offer you a free pair of laces. Kindly contact us at [email protected] with your name, address, and laces type, color, & length, and we will ship it straight away.