John K.
Very fast response and they directed to…
Very fast response and they directed to the portion of your website that had exactly what I needed.
LabJack produces Low Cost USB/Ethernet/WiFi based measurement and automation devices providing PCs with analog inputs/outputs, digital inputs/outputs, and more.
LabJack (labjack.com) has 276 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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John K.
Very fast response and they directed to the portion of your website that had exactly what I needed.
Trevor
The response time from the support team is very slow. It takes about 2 days to get a response via email.
Response from LabJackJan 30, 2024
Sorry our support speed did not meet your expectations. I looked and see that we responded to 3 support requests from you and indeed 1 of them was 2 days after your chat where we said we would "we will follow up with you about your custom tick divider need as soon as possible". We should have been more clear about how long it might take for us to respond with more information, as this request required collaboration and engineering work to come up with the answer. We will contact you directly by email to make sure you are not waiting on us for anything at this time.
Soner B.
Labjack - great products, great product information and I hope great support (but I have yet to put it to the test which I guess is a good thing). Only thing that I would have changed in the buying process was a heads-up on the import duties, as the use I am making of the equipment (wastewater plant management) is actually import duty exempt - providing you make the import declaration correctly when you send it - meaning I could have avoided a $350 AUD import duty charge.
Response from LabJackJan 10, 2024
Thanks for your feedback. Hate to hear that you had to pay unnecessary import fees ... sounds like you made an involuntary donation to your fine country. We are not familiar with anything we can do on our end related to duty exempt international recipients, so we will contact you by email to discuss.
Simon C.
The online Chat is very responsive.
Evrim D.
The whole purchasing process was very rapid and practic. Thank you for your interest.
Kylie W.
Ordering online was easy. Products showed up quickly!
Enduro
Service was great! People were very friendly and helpful making sure that our equipment was shipped in a way that we got our equipment as quickly as possible.
Terry T.
Everything works, just as it should and the support is wonderful!