LabJackReviews of labjack.com

Response from LabJackJan 30, 2024

Sorry our support speed did not meet your expectations. I looked and see that we responded to 3 support requests from you and indeed 1 of them was 2 days after your chat where we said we would "we will follow up with you about your custom tick divider need as soon as possible". We should have been more clear about how long it might take for us to respond with more information, as this request required collaboration and engineering work to come up with the answer. We will contact you directly by email to make sure you are not waiting on us for anything at this time.

Response from LabJackDec 22, 2022

We put this into Google Translate and it translated from Portuguese to English as: "I still haven't received the order placed Nov 11, 2022." Sorry you had so much trouble with this international shipment. Unfortunately the major delays were due to the government customs agency, and we are very limited on what we can do when there are issues between the receiver and their government, but looking through the case we did identify some things we could have done better and have created internal action items to address these.

Response from LabJackDec 14, 2022

Sometimes our own products or 3rd party products we sell have to be discontinued. The most common reason is that the semiconductor chips needed to build the product have long been discontinued. Once discontinued the parts quickly get more and more expensive until eventually they are totally unavailable. LabJack and our 3rd party suppliers have only discontinued a few products in 21 years of business, and we have always been able to provide years of warning so customers can do a last-time-buy if that is their desired path. I'm sorry your communication with us so far has not been productive. The ideal way to move forward is letting us support you on alternatives to whatever product is no longer available. Another possible option is to request an on-demand build for some quantity. It might be very expensive, it might have a long lead time, or it might be totally impossible, but we can look into it. Investigating emails about this particular case, we have identified some action items for LabJack to improve customer experience, primarily around more EOL notification. This particular case involves a 3rd party product.

Response from LabJackAug 18, 2021

Sorry you had trouble Muhammad. We fully support LabVIEW, along with most other programming languages, so contact us if you would like any assistance: https://labjack.com/contact

Response from LabJackJun 30, 2021

Hi Danny, thanks for the feedback. Sorry you experienced issues getting started. Did you contact our engineers so that we could help resolve/fix the problem? Arduinos are great for some projects that don't require high quality analog inputs especially if you are willing to write your own firmware. Most of our customers see the value in our products and support but we are glad you found a solution that worked for you.

Response from LabJackAug 26, 2021

We have taken you out of our database. Please let us know if you have any specific 1-star feedback that we can respond to in order to improve your experience or for future customers.

Response from LabJackJun 29, 2021

Hi Daniel, We mailed your U3-HV to Toronto Canada via DHL in December 2020. This is the first we have heard from you since then. Have you filed a claim with DHL? Please let us know how we can assist you in resolving this matter.

Response from LabJackJun 22, 2021

Hello Jian, Please let us know what issues you are experiencing. I searched our inbox and didn't find any RMA requests, reports of issues or open tickets. We don't have a spam filter on emails but sincerely apologize if it wasn't received. We offer a 5 year warranty on all LabJack devices and would be glad to open an RMA for you and troubleshoot any issues you are experiencing. Our engineers are also available via email at [email protected] or you can chat online in real time from 8am-10am or 1pm-3pm Pacific Time Monday-Friday https://labjack.com/support/app-notes/fasq https://labjack.com/about/warranty https://labjack.com/about/returns Thank you for your feedback. We look forward to hearing from you so we can resolve this matter.