Stefan N.
The T8 is not ready for release to the market
The T8 is not ready for release to the market The Good: We were given a reasonable option to return multiple T7s (that were bought after the refund period) should a newly purchased T8 be able to replace them (thanks to channel isolation etc.) The Bad: After spending significant time trying to get simple rotary encoders to work with the T8 unit, we were advised that this function is not yet available. Note: the same rotary encoders work fine with T7s. We had a range of other issues associated with getting the streaming function to work. Suggestion: Be upfront about the limitations of the T8 unit. It would've saved us serious $ and time for coding, trialling and avoided hits to our prototyping timeline (e.g. timeline for constructing a control cabinet to adopt either multiple T7s or one T8)... My team had a lot of respect for LJ DAQs, as a no BS robust piece of tech supported by responsive experts.... This experience has had a very negative impact on our product development and LJ's rep within our team at least.
Response from LabJackFeb 1, 2023
Sorry about your troubles Stefan. We are communicating directly and working on resolving this as best we can, but there was a misstep on our part here. The T8 is in "Early Release" status. Most aspects of the T8 are fully functioning, but some are not. A device like the T8 with 8x 24-bit simultaneous isolated analog inputs, is needed right now for some customers, and the features that are not fully supported are not a problem for many of these customers, so we are excited to get T8s in these customers hands during the Early Release phase. We have a T8 Release Status page, but we also have a rule that during Early Release no T8 ships until someone from our engineering department has talked to each customer about their requirements to make sure the T8 is right for them. Unfortunately that last step did not happen in this case, so we have now implemented further internal rules & awareness to make sure it does always happen going forward.