My dress is fabulous I love it so much! Communication from the team was great and transparent and I received my dress so quickly with the express shipping option. Quality of my garment is great, it’s beautiful and feminine and I can’t wait to wear it. I will definitely be purchasing from this brand again thanks so much 😁
ST
Stela
Përvoja ime në këtë dyqan ishte…
Përvoja ime në këtë dyqan ishte fantastike! Vajzat e stafit të Tiranës ishin shumë të sjellshme, të edukara dhe jashtëzakonisht të përkujdesura. Më ndihmuan me profesionalizëm dhe më trajtuan me shumë respekt. Shërbim i shkëlqyer dhe atmosferë shumë pozitive. Patjetër do të rikthehem përsëri. 😊
VE
Veronika
Amazing company
Amazing company! They have most extraordinary dresses!!! I buy from them all the time! Shipping is excellent and customer service always helpful! 10 out 10! Period!
MA
maida ..
Disappointed with the Experience
Disappointed with the Experience
I was really looking forward to ordering a dress from this brand. After I contacted them, they told me the dress I wanted wasn’t in good condition but assured me they would fix it and let me know when it was ready to ship. I appreciated the transparency at first.
However, when I followed up a few days later, they told me they had already sold the dress to someone else. There was no update, no notice—it just felt careless and unprofessional. It’s disappointing to be misled and then left with no resolution. I expected better communication and accountability from a fashion brand that seems to pride itself on quality.
SA
Sandie
Beautiful dresses!!!
Beautiful dresses!!!
MR
Michaela R.
Great costumer service and great quality dresses ❤️
Beautiful dresses, great quality, fast shipping. The costumer service is what really drew me in. There were some complications with payment, but their costumer service was the best I’ve ever encountered. They were patient, kind, and helped me through the entire process. I’ll be ordering from Label Nue for all of the occasions I have in the future. I highly recommend this store to everyone!
SK
stavro K.
Thieeves
I ordered an item which cost 99€ and had transportation fee 2.5€.
The order arrived through courier in 2 days priced 12500 albanian lek which os 25€ more. Exchange rate into albanian lek needed me to pay 11000 albanian lek meanwhile yhey wanted me to pay way to more.
I contacted the support directly and they only aplied pressure by telling me "if you want pay the sum or don't take the item , but be carefull as it's the last size".
Terrible experience as I had the money ready on the receipt sent to me through email which is in euros but they weren't accepting it.
SHAME SHAME!!!!
Response from Label NueJun 15, 2023
Dear Stavro,
We are sorry to hear about your disappointing experience with your recent order. We would like to address your concerns and provide you with a clearer understanding of the situation.
During the purchasing process, there was a notice displayed that clearly stated the payment would be in Albanian LEK. We understand that this may have been overlooked, and for that, we apologize if it caused any confusion.
As a company, we have a warehouse in Albania where the prices are listed in Albanian LEK. Unfortunately, due to fluctuating exchange rates, we cannot adjust the prices every day to match the current rate. This is why there was a difference between the amount in euros on your receipt and the amount in Albanian LEK that you were asked to pay.
When you reached out to our support team, we promptly explained the situation to you and offered a refund. We understand the frustration you experienced, and we want to assure you that we take such matters seriously. The refund process has already been initiated, and you will receive your refund shortly.
We have also offered you a 20% discount on your next purchase to show you that customer satisfaction is our priority.
We sincerely apologize for any inconvenience caused. We strive to provide the best possible customer service, and we regret that we fell short of your expectations on this occasion. We value your feedback, and we will take your comments into account to improve our communication and payment processes in the future.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
Label Nue
