Disappointed with the Experience
I was really looking forward to ordering a dress from this brand. After I contacted them, they told me the dress I wanted wasn’t in good condition but assured me they would fix it and let me know when it was ready to ship. I appreciated the transparency at first.
However, when I followed up a few days later, they told me they had already sold the dress to someone else. There was no update, no notice—it just felt careless and unprofessional. It’s disappointing to be misled and then left with no resolution. I expected better communication and accountability from a fashion brand that seems to pride itself on quality.
SK
stavro K.
Thieeves
I ordered an item which cost 99€ and had transportation fee 2.5€.
The order arrived through courier in 2 days priced 12500 albanian lek which os 25€ more. Exchange rate into albanian lek needed me to pay 11000 albanian lek meanwhile yhey wanted me to pay way to more.
I contacted the support directly and they only aplied pressure by telling me "if you want pay the sum or don't take the item , but be carefull as it's the last size".
Terrible experience as I had the money ready on the receipt sent to me through email which is in euros but they weren't accepting it.
SHAME SHAME!!!!
Response from Label NueJun 15, 2023
Dear Stavro,
We are sorry to hear about your disappointing experience with your recent order. We would like to address your concerns and provide you with a clearer understanding of the situation.
During the purchasing process, there was a notice displayed that clearly stated the payment would be in Albanian LEK. We understand that this may have been overlooked, and for that, we apologize if it caused any confusion.
As a company, we have a warehouse in Albania where the prices are listed in Albanian LEK. Unfortunately, due to fluctuating exchange rates, we cannot adjust the prices every day to match the current rate. This is why there was a difference between the amount in euros on your receipt and the amount in Albanian LEK that you were asked to pay.
When you reached out to our support team, we promptly explained the situation to you and offered a refund. We understand the frustration you experienced, and we want to assure you that we take such matters seriously. The refund process has already been initiated, and you will receive your refund shortly.
We have also offered you a 20% discount on your next purchase to show you that customer satisfaction is our priority.
We sincerely apologize for any inconvenience caused. We strive to provide the best possible customer service, and we regret that we fell short of your expectations on this occasion. We value your feedback, and we will take your comments into account to improve our communication and payment processes in the future.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
Label Nue
FA
Felix A.
0 Sterne Betrug und bitte nichts kaufen!
0 Sterne Betrug und bitte nichts kaufen!
FA
Fe An Mr. K.
Die Produkte sind minderwertig und das…
Die Produkte sind minderwertig und das Unternehmen betrügt..
MG
marika G.
Billigware
Billigware, die nicht der Beschreibung entspricht. An Absprachen hinsichtlich Preisnachlass wird sich nicht gehalten. Finger weg!
FN
Fabiola N.
WORST CUSTOMER SERVICE!
I ordered a dress from here and paid for express shipping. I tracked my order with the tracking number that they sent and dress was delivered to another state of USA. I have contacted them via WhatsApp and was told to wait until after the weekend. I have yet to receive a package and have tried to contact them again via WhatsApp and email and they have been ignoring me completely. Worst customer service!! Place is a scam!!!!!
Response from Label NueJun 16, 2022
Dear Fabiola,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. As we also informed you the mistake was made by the UPS. We have confirmed that they mixed up addresses with another order when they shipped the parcel.
Therefore, we kindly asked for your understanding until the UPS offered a solution for the mistake they made.
As you know, Label Nue refunded the full amount of your order, and also made the arrangement for you to receive your product.
We hope to serve you again in the future and are here to help you with any questions or concerns you may have.
Sincerely,
Label Nue
