LabReviews of labcorp.com

I’m a provider. Lab corp believes they can charge, bill play games with patient lives and labs and providers. They were supposed to bill patients, collect from patients and they turn to providers to get reimbursement for patient visits. Then a billing lady named Regina says my account owes money and tells me how my account was set up 21 years ago. Not how much money, or patients I owe money on, or really anything. They made changes in 1997. Well Regina, not everyone was on board then and my account was set up to bill patients directly to and their insurance. That’s fine. I don’t have to use lab corp. there are legitimate companies out there that will draw labs, do the right thing and not bully providers because they forgot to collect from the patient. States they have sent my account to their attorney. I changed my address and phone number multiple times as my office moved but they still have an old phone number and address. Regina wasted 45 minutes of my time telling me to settle and pay (not an amount of anything) for labs that my patients owe money for. It’s crockery. It’s poor service, it’s a game the lab is playing that doesn’t make sense and I don’t have time to argue and try to find out what they think I owe when I don’t owe it.

Registered online and provided insurance information and much else. Arrived at the facility, a drab, low rent hole. Signed in electronically and sat down and waited. Receptionist then told me my insurance would not cover. I was surprised as this was not explained when signing up online nor signing in at the facility. At best, a total waste of my time. At worst, a company intentionally withholding important information. You go in, only to be told the cost is on you. You might just stay as you've already invested time. And maybe that's the point of what appears to something like a bait and switch.

My doctor as of today still don't have my lab report but I have had it since Friday. Why ,? My doctor wanted lab test to see if I am low on blood. God forbid a person could be dead waiting on results to be sent.

Made an appointment online for 10:0 am on a Friday morning and wasn’t seen until 10:45 the waiting room was packed people were standing it was ridiculous. Why make an appointment

I did not work directly with Labcorp besides dealing with their billing department but I had tests sent out to them from a clinic I was wanting to get test done through. If you are getting lab work done by any doctor or clinic be sure to request a good faith estimate before getting any work done. I received a rather large surprise bill fully expecting a very different price based on my discussion with the clinic staff I was working with. Once Labcorp renders a service even though they have not told you the cost it is an uphill battle trying to negotiate with them even with insurance. Get an estimate in writing before services are rendered so you know what to expect and have a way to dispute charges if need be. My overall experience with them was poor due to the nature of how billing is with companies like Labcorp. If I could have saw the costs before requesting lab work I would have had a much better experience with Labcorp.

I went to the Labcorp on Sunset Rd in Burlington NJ. The technicians (from the front desk to the lab tech) were not quite rude but were very brusque in their tone, gave no eye contact at all and moved thru the process with no interaction outside of giving direction. I go to this office because it's close but if there were another convenient location I would not choose this one. It was not a pleasant experience AT ALL.

I went to get blood work done this morning. Entire staff was extremely pleasant and friendly. It was a fast and pleasant experience. Doretha was the one who took my blood and was very professional, quick and gentle. I was in and out in about 15 minutes. Just wanted to compliment the staff that was there this morning. Great job ladies and thanks for the outstanding service I received.

Four phone calls to get one question answered. I was given misinformation multiple times and forwarded to the wrong number. The number that the agent mistakenly forwarded me to was the no surprises billing Government agency. The agent there told me that the LabCorp agent had forwarded me to that number in error. What a waste of time. Now I'm going to a physical office to see if I can get my question answered. The first agent I spoke with on the phone today seemed thoroughly irritated. She initially asked me to slow down when spelling my name and then was irritated that I wasn't reading the billing code fast enough to her. I worked in customer service for a long time and this is not how you handle people.