labaskets.comReviews of labaskets.com

Response from labaskets.comSep 15, 2026

Hi Mark, we’re very sorry to hear about your experience with the fruit basket and understand how frustrating it must have been to receive fruit that was not in acceptable condition. We understand your concern about being asked to provide photos, especially when dealing with perishable items that may need to be discarded quickly. Photos are requested to help our team document and properly assess product-quality concerns, but we recognize the difficulty this can create for recipients. We sincerely apologize for the inconvenience and disappointment. Your feedback regarding the fruit quality and our customer-service process has been shared internally for further review.

Response from labaskets.comSep 4, 2026

Thank you so much for your wonderful review, Trish! We’re thrilled to hear that your custom order came together beautifully and was delivered promptly on such an important day. We’re especially happy we could help make your family friend’s birthday a little more special, even with your last-minute order. Thank you for recommending LABaskets—we truly appreciate your support and look forward to helping with more special occasions!

Response from labaskets.comSep 1, 2026

Hi Ophir, we're sorry to hear that you were disappointed with the items you received. We understand your frustration when substitutions result in a gift that differs from what you originally expected. While substitutions may occasionally be necessary due to product availability, our intention is always to provide replacement items of comparable quality and value. We also regret that the resolution provided by our customer service team did not meet your expectations. We appreciate you sharing your concerns, and your feedback regarding substitutions, communication, and customer service has been shared with our team for further review. We're sorry we were unable to provide the experience you expected, and we appreciate you taking the time to share your feedback.

Response from labaskets.comAug 20, 2026

Hi Jeremy, we're sorry to hear about your frustration regarding the delivery expectations for your order. We understand your concern regarding the difference between the typical delivery timeframe shown during checkout and the shipping service ultimately used. We regret that the delivery information did not align with your expectations and that our communication did not provide the clarity you were looking for. Our delivery estimates are based on typical transit times and are not guaranteed, while the actual transit time may vary depending on the carrier and service used. We understand, however, that this distinction should be clear when placing an order. We appreciate you taking the time to share your concerns. Your feedback regarding delivery estimates, shipping methods, and how these expectations are communicated has been shared with our team for further review.

Response from labaskets.comJun 1, 2026

Thank you so much for your amazing review, Rolly! We’re thrilled we could help make a last-minute holiday weekend delivery happen for you. Hearing that we delivered quickly — especially on a Sunday during a holiday weekend — means so much to our team. Thank you for trusting LA Baskets, and we’re so happy we could come through when it mattered most!

Response from labaskets.comMay 21, 2026

Thank you so much for the fantastic 5-star review! We are delighted to hear that ordering and arranging delivery all the way from the UK was a smooth and easy experience for you. We take great pride in providing both high-quality items and a reliable, tracked shipping service so our international customers can send gifts with complete peace of mind. Thank you for choosing us, and we look forward to helping you with your next gift!

Response from labaskets.comApr 29, 2026

Thank you so much for the 5-star review! We are thrilled to hear that your friends were delighted with their gift and that the delivery was flawless. It’s always our goal to provide a seamless experience from start to finish, and we're so glad we could help you send something special. We look forward to helping you with your future gifting needs!

Response from labaskets.comApr 27, 2026

Thank you for taking the time to share your feedback. We’re very sorry to hear about your frustration and understand how disappointing this was, especially when the order was intended for a friend’s birthday. We’d like to clarify that while we offer same-day delivery to select areas when orders are placed before the applicable cutoff time, service availability depends on the recipient’s exact delivery location, product type, and courier coverage zones. Not all surrounding areas within the greater Los Angeles region qualify for same-day delivery, and some locations may require next business day or later service. We also apologize for any confusion regarding time zones and delivery expectations. Our ordering and support systems may reference standard processing cutoffs, but we understand how this would be frustrating for customers ordering within the local delivery region. Additionally, we regret that your interactions with our support team left you feeling unsupported. That is not the experience we aim to provide. Your feedback regarding communication, service clarity, and regional delivery expectations has been noted and will be shared with the appropriate team for review.