Sarah Chingwena @Keller Williams Greenville UpstateReviews of kw.com

Don’t be fooled by this woman’s sweet demeanor and positive language. She is dishonest and CHEAP. Although I was the only one who could do what she asked for a reasonable price compared to others she has not paid for the services rendered that allowed her to sell her home. Darcy contracted me to fix her deck as the buyers inspection noted some problems. I gave a detailed quote (estimation) and squeezed her in as she was trying to close her real estate deal. The real estate deal closed BEFORE we started work and Darcy paid the new owner only the amount quoted. We did the work, sent the invoice, and Darcy was no where to be found. She wanted me to get the money out of the new owner. The new owner had not contracted us. Darcy has contracted us. The materials came in higher than expected and the new owner only paid us the quoted amount. Darcy has done nothing but push back and argue and make excuses. Her unprofessional behavior and lack of respect for me and my family in sticking us with her materials cost dumbfounds me. I’m now going to have to file in small claims court as she refuses to pay the additional amount which is less than $600... in a nearly 7 figure real estate deal this is inconsequential. For my one man company it means the difference of paying my bills or not.

They keep trying to show our apartment with zero notice. The agent recently started unlocking my door before I’d finished getting dressed! What an awful company and invasion of privacy! He didn’t even knock!

It’s sad that I have to write this review on someone I had previously considered a friend, when they say don’t do business with friends and family they mean it! Everything started off fine, pictures were taken and my house was listed for a fair price. Right now, with everything going on in the world houses are being bought and sold very quickly, this meant my house only needed to be shown on three separate days, very little work went into selling my home. My problems with Elise Vetri began with the fact that I was looking for a house outside of RI in either MA or CT, I preferred CT and Elise asked me to wait until she had her CT license and she could do both. I agreed, that was my first mistake. I looked online at Zillow and Reator.com for houses on my own, Elise did not set me up with an MLS listing so that available houses would come to my e-mail automatically. Every time I wanted to see a house she made sure to tell me how much of a pain it was to have to go, when I offered to simply attend on my own she stated it was illegal to look at houses without a realtor-it isn’t. There were several houses I liked that I didn’t even go see because of this, the last straw for me was a house that I wanted to see that was only being shown for one day and offers needed to be in by 5 PM. Elise complained about how it was unfair that other realtors would only show for a day, she advised she quote “did not have time” and sent another agent she works with to see it with me. The house was in CT which I preferred and a good fit for what I was looking for, I told the agent I was with I wanted to put in a bid (I had already made several for other houses that were rejected). She said she would let Elise know as even though she was showing me the house Elise wanted to write it up, it was submitted at 4:55 PM on a 5 PM deadline. I sent Elise a very nice and professional e-mail that night advising that though I appreciated her selling my house I was going to have a separate agent to help find me a house to buy since time was of the essence. Several times Elise had tried to convince me to close on my house, move in with family and then start looking for a house. An absolutely ridiculous suggestion, why would I pay to have my things in storage-pay movers several times and then move myself and my dog in with family? Once I sent the e-mail, which Elise didn’t even bother to respond to (not a text, e-mail or phone call) she only contacted me when SHE needed something. I then contacted Diane White of CR Premier Properties who was the agent on the last house I had seen, it was like night and day. Diane attended to my every need, the very first house I looked at with her that I loved she helped me secure my lender and put in a bid. This was all done “after hours”. We saw the house at 5PM, put in a bid by 7PM and had a yes by 9:45 PM the same day and without going over the asking price. I then still had the stressful task of closing on both houses, Elise advised the appraiser for my house was coming at 1PM and I needed to be out so they could take pictures-they showed up at 11AM and advised it was fine if I stayed (a five-minute process). The Fire Marshall came (a $30 charge I paid for) and advised my smoke detectors were too old and he would need to come back-Elise said they would be fine. My sister who lives across the street from me and is also moving used Robert Slocum located in Warwick and he not only put in the smoke detectors for her but also gave her a check for the $30. It doesn’t end there, when I mentioned to Elise my concern about how do I have my stuff gone from my house before I could move to the new house-she’s MIA. I had to google it and found out I didn’t have to be at the closing for the house I was selling and could give my attorney a POA to sign for me, while signing the documents with him he asks me about the commission price and I find out Elise charged me more that agreed upon. Unbelievable. I hope the 10K she made on the sale of my home was worth it to her. I highly recommend Robert Slocum of Warwick if you are moving to/in RI and Diane White of CR Premier Properties if you are moving to/in CT.

I would not even rate them with 1 star. They don't get back to even after leaving 4 different messages with their colleagues. I'm not wasting my time but they could be missing out on a potential buyer, this is an injustice to the vendors who are trusting them to get the best offer.

Perhaps the whole company isn't crap, but the realtor (Ryan Petticrew) AND the broker (J.D. Pierce) we dealt with were awful. This is what they did to my 78 year old widowed mother: They were dishonest and condescending. They both defended a seller that deliberately failed to disclose an ancient faulty patio roof. Isn't this what a legally binding disclosure report is for??It POURED onto all our stuff, only 3 days after we moved in!!! The broker even admitted to me over a phone call that it did look like the seller had most likely lied, but he still stood behind him. He asked if I could prove the roof previously leaked. I said that a licenced contractor inspected it, took photos, video, and pointed out years of stains from leaking. JD Pierce told me to "calm down" because this expert testimony would mean nothing in court! He asked me to "please drop it because his reputation and that of his realtor and company would be hurt." You would think he'd have realized that the best thing for a good reputation is to BE HONEST AND JUST. Stand behind truth and not a lying seller. The seller's realtor, Ryan Petticrew, was just as bad. He continuously ignored me, doing NOTHING to help resolve this issue. The seller got his $ and moved to a different state. The realtor & broker got their cuts and basically said f-u to my 78 year old mother. Beware of these 2 'men' and I use this term very lightly...no offence to other real men.

The local agent was very unhelpful in coventry and did not even get back to me When i requested a viewing on a property. Very disorganised and unhelpful

We have used Matt Peedin many times and I must say he is a diamond in the rough. Always has a smile on his face, always willing to take the time to show as many houses as it takes, and is always willing to stop by Dunkin’ Donuts to make his clients happy. Matt Knows the inns and outs of many areas and I would be the best realtor you could imagine.

!! SELLERS BEWARE !! DON’T USE KELLER WILLIAMS BILTMORE !! !! UNLESS YOU WANT REALTORS TO COPY AND PASTE PROPERTY DESCRIPTIONS AND PUT ZERO EFFORT INTO SELLING YOUR HOME !! !! KELLER WILLIAMS BILTMORE WILL CANCEL YOUR CONTRACT IN A SNAP OF A FINGER !! Communication was horrible –after 2 weeks with 3 showing, I would receive text requesting a showing “they are outside – can we do a showing?” ZERO time to prepare - after that, I made it very clear that I will need a 1hr in advance as courtesy as they took it as being difficult. Again - I get a text at 4:35 requesting a showing at 5pm and I advised that I needed 1hr to tidy things up – so the earliest is 5:30. As the buyer’s agent left, I was told that my house was very beautiful and that the description did not do it justice. So I began to read the description, it seemed that NO effort was really made. The property description was horrible / the description was COPIED and PASTED After reading the description, I advised that the description was a RUN ON sentence – I requested that the description needs to be redone – we need to focus on the custom shutters, high-end Kitchen Aid appliances, master bedroom balcony with amazing mountain views. (I don’t think looking at your lot sounds appealing) – AND INSTANTLY, I get a text that she sent me a email – I checked my email and received a CANCELLATION - what, am I not allowed to give feedback? All I did was ask to change the description… so I searched the internet and found a recent listing of this realtor and it was almost word for word, COPY AND PASTE does not work in real-state – not ever every home is the same. But the odd thing is, that this realtor has a listing for $357k and it looks like she spent some time describing that house??? Hmm is it because the commission is higher? . At the end of the day – DON'T EXPECT EXCELLENCE FROM KELLER WILLIAMS BILTMORE - THEY WILL CANCEL ON YOU IN A SNAP OF A FINGER – very unprofessional - STAY AWAY