KV SupplyReviews of kvsupply.com

I have given up trying to place an order on your Web site (both regular and mobile). It's too bad, because other than that, the service and products seem to be great.

The order arrived sooner than expected and was in perfect order. Great value.

Ive ordered several things over the years at kv for a sickly cat. The experience this past time was the absolute worst. The person that i spoke to on the phone should be fired. They botched the order then would not correct it. My vet faxed over a script not once but twice to cover the items ordered but the woman i spoke too kept telling me it was declined. Heres an idea, dont fax a vet i havent used in two years. Of course theyll decline it, hes not seen there anymore. Look at the scripts u do have on file because my current vet sent over the script to you TWICE.

I ordered toothpaste and brushes. These were shipped immediately and THE FULL SHIPPING CHARGE was billed over $15 for this light weight package. The gallon of shampoo is back ordered with no communication of when it might be expected. I will not be surprised if it fails to arrive at all since KV have already collected the shipping fee.

got mine quickly and painlessly

The order process is simple. Fast and accurate shipping. Quantity pricing.

I'd like to start with the site itself, it has a lot of options with good prices and is easy to navigate. What happens from there is downhill at least for me.. I express mailed the prescription in for my pets Plasma Lyte in since the price is double at my vet and we have to treat every other day. When I checked the website to see the status, the order had not yet been processed, this was the next week. I called and was told by the representative she was unsure why it was not processed as the product was in stock. She put me on hold and checked with the pharmacist to make sure they had the script, which they did. She told me it would ship out the next day. Well I chec the site tonight to see if I could track the package- nope, but here's the big issue, I orderes 10 bags and only 3 were shipped. No communication from anyone. Status shows shipped and closed??? Now I'm back on the phone, going to the vet again ! This has been a bit of a disappointment...

For medications KV is great. Fast turn around time with faxing the vet for a prescription and mailing it out. As for pricing of other items I looked at a catalog and went online to purchase only to find the prices were higher. I asked customer service what was going on and was told prices went up. I find that very poor when there is a current catalog out ( the Christmas catalog!) with prices good until January 15, 2015. I decided not to order as the pice hike was substantial.