Kellie W.
Poor exchange policy
I bought a Robinhood Kool Mesh hood size medium, received the hood in the mail tried it on that same day to find out it was too small for my horse. So I alled KV Vet the next day to see how to "exchange" for a larger size. I was told that KV Vet would not exchange the item for a size large which they have in stock, because the its a discontinued item. Very unhappy customer! I was just needing to exchange it not return it.
Response from KV SupplyJun 25, 2015
Thank you for your review with Trust pilot. I am sorry, but it clearly states on our website when you placed your order that this is a discontinued item and cannot be returned. This also means we cannot exchange it for another size. KV Supply



