KV SupplyReviews of kvsupply.com

They need to correct their accounting and customer service, so when an order is processed the right amount is charged. My order was charged a certain amount, which I have copy of, and then they charged my credit card more than what they put on my original receipt. Then they added full shipping charge of 4.99 which is not what was advertised on their site, so then they had to credit me for that difference less the amount they added to my original order. But they still didnt get it right and so my order was still wrong. Fix your issues in accounting and your customers will keep coming back, leave the way they are and we wont be back. Word of mouth can kill any business. You dont deserve the one star I gave you.

Our dog requires medicine for a pretty serious liver issue. We had it set to ship on October 7th. It is now October 28th and we haven't received it and are running VERY low on a critical medicine that is difficult to get locally. We received an email last night that it was still pending. I called this morning to check on the order and was told that they are no longer shipping to California or Maine. This was never communicated to us. I requested to cancel the order. We have not received confirmation that it is being cancelled and we are now scrambling to find this medicine locally before our supply runs out.

Do not give money to this terrible business. You are better off paying full price at a vet or pharmacy. At least you'll actually receive your package. I ordered my dogs meds last month and when I go to track the status it says pending approval so I called my vet who said they called kv and kv claimed they never received my order but that they would call me. They are a fraudulent company and should not be in business. I'll be filing a claim seeing as how I'll never see my dogs meds or hear from them again.

I placed an order on 4/29. The supplement was on backorder until 5/16. Fine. When I didn't receive it by the end of May, I called KV to cancel my order. I had to leave a message for them after being on hold for 34mins. I did not hear back from them. The order arrived 6/7, despite asking them to cancel it. The way I received it was frightening. It came in a open box (not taped), the box was closed by tucking in the four flaps. My invoice was on recycled paper (my part was printed portrait, and some other address was at the end (landscape style), it only measured 3/4 of a page! (I wish I could post the pics of both the box and invoice, the review does not permit attachments.) I have been a customer for a long time, before they moved states (about 10 years). I will never shop with them again after this incident. Pathetic!

Never order food from this company. Medicine if not critical may be ok. I did get my medicine that had decent expiry date. But dog food were given with expiry date in 3 months. They run out of fish oil for dog so I went for the 32 oz bottle. The expiry date was 3 month. I sent email and they told me "FOOD" cannot be returned...and in exchange they give me a $5 credit for my $50 purchase fish oil. I don't want the $5 credit. I want to exchange to another bottle that has a longer expiry date / return it. If you buy stuff that is expired / turn stale early, u probably will be out of luck in asking them for exchange/refund. So never buy food from this website. They had problem in selling them so you will end up having stuff close to expiry date and will not able to ask for return/exchange b/c their return policy don't allow return of "food" items.

Ordered in the 21 and still hasnt shipped no replies to emails horrible

My cat has hyperthyroidism. Medication is a matter of life and death. They just never sent the order despite promising that they would

$5 order and $20 shipping...ridiculous...