JaxJule
Too Long!
Usually KV handles orders promptly and we receive it within a day or two. This time we placed our order on 7/8; they didn't contact the vet until 7/15, late afternoon. The vet faxed back the order on 7/16. By this time the dog was in desperate need of her medication so I paid a lot extra to have it shipped overnight. We were to receive it on 7/17. By 7/20, it still had not arrived. After calling, we found out it hadn't been sent out! I was assured it would go out today (7/20) and arrive tomorrow (7/21). Also I was promised I would be credited the express shipping. We will see! Meanwhile the dog has been without her meds for at least 5 days.



