Marcella R.
Bute Flavor Powder for pain for my alpaca
My experience was great until the expected delivery time. KV Supply noted on their website that if ordered on a Tuesday, 8/25 I would receive the pain medicine on Friday, 8/28. This didn't happen. My unhappiness is that I received little help on where was my order located after it was shipped from KV. Their tracking people were of no help and I needed the Bute Powder on the date promised. I'm thinking that tracking didn't know up from down. 3 days later - I finally received the powder. My alpaca needed the pain meds on the 28th as promised.
Response from KV SupplySep 9, 2015
Thank you for your review with Trust pilot. I looked into the tracking for your order and see that UPS had a delay in delivery of your order because of weather issues in Portland OR. We do not have any control over situations of this type. Your order shipped the same day you had placed your order. I am sorry it took longer than expected but again we just do not have any control over situations like this. Please let us know if we can be of any service to you. KV Supply



