KurvReviews of kurvpay.com

Merrel did a great job, stayed on the call with me and resolved my problem.

Kurv has been very helpful. Their customer service is amazing. Very professional and respond quickly. I 100% recommend Kurv.

Edit: after i have posted this review, someone from Kurv had called me back and rectified it in one call!! Only if they had this amazing lady just help me from day one. Because of how quickly then handled it, I will up my review! Extremely frustrating experience with Kurv. I signed up through Cloud Payments with EMS as the processor, which later became Kurv. I called to cancel and was told my cancellation request had been submitted and someone would contact me. Nobody did, instead I got a charge with no explanation of $109.98. I then emailed them 1-2 weeks later specifically requesting cancellation (again). They never replied. Communication is terrible. They don't respond to emails and don't call back. When I specifically requested email communication to resolve the billing issue, I was essentially ghosted. Kurv finally confirmed my account was closed 4 MONTHS LATER and sent my bill that ballooned to $366.95 to a collection agency with zero explanation, no itemized billing. The audacity of it after ghosting me for a few months. The billing and customer service experience has been highly unprofessional. I have an excellent payment history with my vendors, and this is one of the very few times I've experienced customer service this poor. I repeatedly tried to cancel and resolve this directly, yet my emails went unanswered while charges continued accumulating. I'm now disputing the balance and asking Kurv to correct it and recall it from collections. I would not recommend Kurv based on my experience. There are better services out there.

Greatly appreciated Rich's calm, detailed demeanor as he provided professional service! I learned more about the services as he was helping me as well.

Marion always goes above and beyond to help solve a problem, get an answer to a question or anything to assist. We are very grateful for her prompt attention to detail anshe continually puts the customers needs first.

UPDATE — August 26, 2026: After this review was posted and reviewed by Kurv, approximately 50% of the funds being held were released. However, Kurv is still holding approximately $14,000 belonging to our business. We have now been told that we may request the remaining funds to be released on October 16, 2026. To be clear, that is only the date we are allowed to request the release--it does not appear to be a confirmed release date.Over $20,000 Still Being Held Months Later, and They’re Still Charging Us This matter remains unresolved. I will update this review again if and when the remaining balance is actually released. Our experience with Kurv has been absolutely terrible. Kurv initially told us that if we did not implement RDR, our account would be shut down within 7 days. Even though RDR did not make much financial sense for our low-ticket business, we went ahead and got it because we wanted to keep our processing relationship in good standing. After we implemented RDR, Kurv agreed to let us continue processing. Then, just 6 days later, they suddenly changed their mind and told us they were terminating our account anyway. We were essentially given one day to find an entirely new payment processing solution and move our business over. This was despite our actual chargeback rate being under 1%. Kurv then placed over $20,000 of our funds on hold. As of August 8, 2026, all of that money is still being held. What makes this even worse is that we have not processed with Kurv for months, yet they are still charging us monthly fees while continuing to hold over $20,000 of our business's money. So to summarize our experience: we were told to get RDR or be shut down within 7 days, we complied and got RDR, we were told we could continue processing, and then 6 days later they reversed their decision and gave us roughly one day to find a replacement processor. Our chargeback rate was under 1%, they are still holding over $20,000 of our funds months later, and they are still billing us monthly despite us no longer processing with them. If you're considering Kurv, I strongly recommend getting absolutely everything in writing regarding reserves, termination, RDR requirements, how much notice they can give you before shutting down processing, how long they can hold your funds, and whether they will continue charging you after your account is no longer processing. Based on our experience, I would absolutely not recommend Kurv. I will update this review if and when our funds are finally released.

DO NOT DO BUSINESS WITH KURV!!! They came up with a lame reason to hold $1800 of mine and it’s been over four months now they never returned my money and they don’t even return my phone calls. I would stay away from these people. They’re gonna rip you off. The managers are so rude and condescending go with Square I highly recommend Square

Marion Unartel was extremely good, she was very helpful