Rose B.
Customer service unresponsive
I ordered two figurines a few weeks ago and they arrived 7 days ago while I'm writing this. The Pikachu figure I had ordered was really cute and looked exactly like the picture on the website. The my neighbor Totoro however had been damaged. The umbrella had broken off during the shipping time which was obviously very sad. I checked their return policy on the website and they wrote that they would sent a new item free of charge if it came in broken. So I immediately sent them an email about it being broken so I waited for a response. I wrote them an email on Saturday and since it was the weekend I thought that they wiuld either send a response on Monday or on Tuesday. On Tuesday they still hadn't sent a response so I thought maybe the email address had been wrong. So I created a ticket on their website and waited again. It's now been a week since I received both items and I still haven't had a response which was very disappointing especially since the review on this website said that they had a great experience with their customer service. I still hope they'll reach out to me but I don't have much hope