Duri H.
Terrible quality. Don’t waste your money.
Terrible quality. Don’t waste your money. I purchased three sets of lashes from Kulan Beauty, and my experience has been extremely disappointing. I followed their tutorials and attempted to apply the Louella lashes for the first time. The right lash stretched and lost its shape before I could even wear it out. I didn’t even try the left lash. For a product advertised as reusable, the quality is honestly terrible. How can something designed for multiple wears become damaged during the very first application attempt? I contacted customer support, but their 30-day warranty doesn’t cover it. I can return the two unopened sets for a refund, but I’m left with a damaged set I never even got to wear. Their explanation was that the magnetic bands are flexible and changes in shape can occur during application. After one attempt? If that’s considered normal, it says a lot about the quality of the product. The lash stretched and lost its shape. Really shit quality. Save your money and don’t buy these lashes.
Response from KulanbeautyOct 17, 2026
Hi Duri, we’re really sorry to hear about your experience with our lashes. We’d like to clarify that we haven’t rejected your 30-day warranty claim. We simply requested additional photos as we weren’t able to clearly confirm the stretched lash band from the images provided. We understand how frustrating this experience has been, and we sincerely apologise for the back and forth. We’ll be taking your feedback on board to improve our customer resolution process moving forward. Our team has also reached out to you directly to resolve this matter as promptly as possible, and we hope to hear back from you soon so we can resolve this for you :) Kind regards, Kulan Beauty Team



