KulanbeautyReviews of kulanbeauty.com

I’ve honestly never really used adhesive lashes because I’ve always found them so fiddly and hard to apply, but Kulan has made it SO easy!! I love how simple they are to use, and I’m so glad I gave them a go 🥹💕 Thank you for making lashes feel so much less intimidating for girls like me 🪽✨ sending you all so much love!! xx

They communicate, very efficiency and clearing and make sure all of your problems are resolved very nice and caring fantastic customer service

Terrible quality. Don’t waste your money. I purchased three sets of lashes from Kulan Beauty, and my experience has been extremely disappointing. I followed their tutorials and attempted to apply the Louella lashes for the first time. The right lash stretched and lost its shape before I could even wear it out. I didn’t even try the left lash. For a product advertised as reusable, the quality is honestly terrible. How can something designed for multiple wears become damaged during the very first application attempt? I contacted customer support, but their 30-day warranty doesn’t cover it. I can return the two unopened sets for a refund, but I’m left with a damaged set I never even got to wear. Their explanation was that the magnetic bands are flexible and changes in shape can occur during application. After one attempt? If that’s considered normal, it says a lot about the quality of the product. The lash stretched and lost its shape. Really shit quality. Save your money and don’t buy these lashes.

Dont bother! Avoid this company and do not pay for the insurance either. I ordered my product almost a month ago. It said it was delivered but checking in my post box and pur foyer where ither poat is left safely it wasnt there. Asked them for help and told me after weeks they would send me a new order. Its been over a week and still they havent sent it out yet. Its just been sat on created a shipping label. Just go to a store and buy some strip lashes!

I’ve been a loyal Kulan Beauty customer, and while I recently experienced some issues with the quality of my magnetic lashes, their customer service truly exceeded my expectations. I reached out to share my concerns about defective magnets and provided feedback on their newer designs and applicators. Ysabela was incredibly kind, professional, and understanding. Despite my purchase being outside their 30-day warranty, they graciously made a one-time exception and offered two complimentary replacement sets in my preferred It Girl style. What I appreciate most is that they genuinely listened to my feedback rather than dismissing my concerns. It’s refreshing to see a company that values customer satisfaction and continuously works to improve its products. Thank you, Ysabela and the Kulan Beauty team, for your generosity and outstanding customer service. I’m looking forward to receiving my replacements and will definitely continue supporting your brand!

I want to start with the good things first which is that the lashes do look so good once applied, the packaging is nice and the whole process is easy. Now moving onto the bad things, it was my first time ordering from Kulan after seeing them on social media, originally I was going to just order a set of the one box of the press ons but I thought to myself they seem so good i will treat myself and order a multi pack,I ended up spending about $100. After my order was placed and received my tracking number it said delivered within 2 days but the AUS POST tracking number was wrong as it got delivered somewhere else I raised an issue with AUSPOST first and email kulan they were quick to respond and assured me my order was still on the day and they had the correct address and provided me with a “new” tracking number which turned out to be the same as the original one with the wrong details so I ended up downloading the shop app to get the right tracking to my order. The lashes came and I was so excited to get them on as I had an event I really wanted them for I had them on for more than 24hrs I treated them like lash extensions not getting them wet for the first 24hrs so far I was very impressed so when it came to washing my face which I only use warm water and I wash out out the shower I felt my eyes being so heavy and tacky and when I tried to open my eyes all of my lashes glue was transferring on my bottom lash so I gently opened my eyes with my two fingers and when I looked at the mirror all of them were hanging off my eyes….. so I said ok maybe I should use warm water so after that I didn’t another set of press on his time from a different pack and again went to wash and rinse my face this time using cold water and the same issue. I don’t know if I just got a bad batch of lashes but the fact that I opened up two different sets and they both fell out after a day I honestly should have just gotten my lashes done professionally as I paid almost the same price. Safe to say that I won’t be purchasing from them again as it was a waste of money and time for application.

This business has been absolutely amazing with my purchase mishap, so happy with the professional service they gave me and I so appreciate all they have done for me high recommendations for this business they are truly amazing and the magnetic lashes are so extraordinary beautiful 🤩

gorgeous girls making the perfect lashes ever!! These things are a must they’re so handy and cute for even a simple look. Customer service is outstanding!