KUHLReviews of kuhl.com

Same as a lot of the other more recent reviews. Bought 4 pr of shorts Sept of 2021, 3 of them are fine, one of them, the material is completely falling apart (in MID FABRIC< not at seams or stress points)...sent pics, explanation etc. Their reply? That's not a defect and you're outside your warranty anyways. Um...Kuhl? You list no specific "time frame" for your warranty, it's purely at your discretion. Once again, ANOTHER company, living off their well established reputation, now selling you cheap, inferior junk manufactured China at premium prices. Very sad.

Zipper broke and kuhl co. said: "we cant repair fly zippers." That statement is bullsh**. Of course they can, but they won't. I also have had issues with the snap button

I had received a Raid Belt as a Gift over a year ago along with some mens clothing. Prior to dealing with their customer support incompetents i thought that they were a really Kuhl company. Now this particular belt is a a real piece of crap and no longer in their lineup for a reason, there are numerous negative reviews fir this item on REI website who no longer carry it as well, But they refuse to allow me to return it after endless emails, they now want to talk on the phone. I will echo another review here stating that their customer service people are totally incompetent and uncaring. I have purchased and returned items to North Face and Marmot with no problems in the past. Kuhl wants you to receive an authorization prior to any return and will charge you $9 for the privledge, on top of you have the privledge to pay for shipping! If I could return all of my KUHL clothing items at this point for a refund, i would gladly do so, all because of poor customer service. They fancy themselves a small family run local company, so I am sure their staffing reflects this most likely filled with Cronyism and Nepotism Incompetents! And now more of their idiocracy in trying to submit this review, which is not working on their E Form!

Hello Kuhl fans! I hate to be the bearer of bad news but Kuhl customer service is decidedly UNKUHL! I don't know about you but I never would have expected that. I mean, their name is Kuhl, right? They also konflate facts. This all started when I purchased two additional pairs of Kuhl pants for a trip (I had purchased two pairs before with no issue). I paid for 2nd day air so I would receive the order faster (for those who were wondering). After purchase, I Received an email from Kuhl telling me when the order was processed and shipped. So far so good, everything on track. Logically, I should have received them two days after shipping based on the 2nd day air for which I paid extra. Right? Easy Peasy! I even received an email stating the order would be delivered on the date coinciding with the 2nd day air for which I paid extra. Unfortunately, logic was in short supply that day and, low and behold, against all that is good and right in the world, I received the purchase (gasp!) one day beyond the second day air, for which I paid extra. I thought to myself, alright, no big deal, I'll just let Kuhl know and put it in their court as to how this wrong would be righted. Although I was sure Kuhl would do something to correct their wrong as their name is "Kuhl," right? I popped a little email to Kuhl Kustomer service letting them know of this little discrepancy. Astonishingly, and I am not astonished easily, in response to my email, Matt from Kuhl Kustomer service, told me (I would like to say smugly, but am unable to as I was not aware of such at that particular moment) that, because it takes 1-2 days to process, even though it took only one, Kuhl had Komplied with the 2nd day air shipment promise. Of Kourse this ignored Kuhl's own email telling me when the order shipped. Moreover, the Kuhl website says nothing of this little tidbit of misrepresentation. I thought, I'll just let Matt know of this, and he'll make it right. Their name is "Kuhl" and most Matts I know would never think to not make something like this right. I pointed out that Kuhl had konfirmed the shipping date via email but I received the purchase three days thereafter, one day beyond the 2nd day shipping for which I paid extra. Kuhl, essentially, and arrogantly, told me to pound (kompact) sand. Kan you believe that?!! Not even an apology! Needless to say, but just in kase I'll say it anyway, I was konsiderably disappointed with Kuhl. Dont' worry about me though. This is tiny set back and I will go elsewhere for future purchases. Likely a kompany that Kherishes (to much of a stretch?) its kustomers and doesn't abuse their loyalty. All I was looking for was some akkountability and maybe an apology. Unfortunately, I received nothing of the sort leading me to the stark and sad realization that Kuhl is not cool. You've been warned and you're welcome. I hope this was helpful.

Jeg har været en tilfreds bruger af kuhls bukser gennem mange år. De sidste par år har jeg ikke kunnet købe bukserne i min størrelse/farve i Danmark, og fik en ven til at købe to par i USA. Fik dem for en uge siden, og begge par viste sig ikke at kunne lukke, en fejl på trykknaplukningen. Kontaktede KUHL i flere omgange, for til sidst at få svaret : “Det kunne de ikke hjælpe mig med, men jeg kunne sende bukserne tilbage så ville de reperere dem for min regning. Alternativt ville de foreslå at jeg fandt et sted hvor jeg kunne få sat nye trykknapper i, for egen regning .” Kundeservice ? Jeg har købt mine sidste KUHL bukser. Desværre.

Yet another supposedly 'conscious' company that does not stand behind their product. Bought a pair of green pants that within two washes had begun fading and turning orange. Brought this up to their customer service team, who insisted that it was 'not a manufacturing defect' and told me that 'there is nothing further that we can do for you'. A poor-quality product, and even worse customer service. Buyer beware: spend your money elsewhere.