Krogers MarketplaceReviews of krogers.com

I expect to be paid if I have to be a cashier and grocery bagger. Only lanes open were self checkout. Didn't even have the item I needed, so got a knock off brand. Online shopping for me exclusively from now on.

Our local store (Mansfield, TX) has been on a steep decline for the past 3 years. Their internal shoppers (for pickup) don't look very hard and are quick to 'out of stock' your item. To which we park, go in, find the item, and check out. They almost never have staffed registers, instead forcing customers to self-checkout. The lines can be 20-30 people deep depending on the time of day. I've complained to Kroger via social media, and have only received canned responses. No changes have been made at this store to improve.

I only needed to return a glass milk bottle for the deposit and get coffee creamer. I ended up shopping and had a full basket. One item was beer so I knew it required I. d. check from employee. Employee was busy, I waited my turn. She reached for the beer. I said I can scan it, just do the I. d. approval. She seemed offended. She walked away. So for the second time, I am not just able to scan, pay, and go home. She came back and heard me say something. She asked "are you saying that to me". I said "no". I " think" we still have freedom of speech in USA. She said "okay, I'm not going to help you". I got the bottle and walked to customer service for my refund. I made eye contact with the employee who by now was telling "her" version of the event to a "security person". I stepped out of the customer service line and told the unhelpful employee that I wanted the manager. When he finally showed up, he was very close to my face. We ARE still in the covid situation. No matter vaccinated or not, he can still be carrying the virus and he could pass it from his UNMASKED FACE. I could see he was protecting the employee even though I was an inconvenienced CUSTOMER. I turned and walked away. He said "have a good day". I said I take that as sarcasm. I realized I should get her name so I walked back 5 feet and saw she was talking to a custodian holding a large trash bag. I said I need your name to be sure I report the right person. She covered her name badge and walked away. The manager walked up to me getting even closer to my face so I had to raise my forearm to my face to block him from getting closer. I said I need her name. He said "no, my name is Joey". The security told me she would escort me from the store. I said I am leaving to NEVER return. Joey again sarcastically said "have a good day". Kroger is yet another American business who has moved customer service to the Philippines making it impossible to conduct a conversation with someone not speaking English at my level. My customer card went to the shredder. I want $5 for the gas I wasted.

IMO Kroger is guilty of at bare minimum negligence of allowing thousands of people to get defrauded and a lot of money stolen from them by facilitating transactions of coinme in their store locations. There have been many complaints yet Kroger still has a coinstar machine in every store in my town. Take a minute and go look at the reviews here and in the App Store of coinme.com. It’s unbelievable. I had $500 stolen from me doing a transaction inside of Kroger’s last week. This company coinme is a flat out scam stealing everyone’s money, and Kroger continues to facilitate it thru their coinstar machines. I’m looking at my legal options now, possibly joining others for a class action also. I will not shop at Kroger’s ever again unless they want to repay me for my $500

I love my Noblesville Kroger. The produce is always fresh, store is clean. Can use improvement in the flower department though, as flowers need to be fresh.

No cashiers ever. Kroger needs to start paying their cashiers more to be able to get more cashiers.

Your employees have attitudes . u ask for help they just look at u or get snippy . Very rude . No hello nothing and when your at the check out the clerks talk between themselves its like your not even there . And NOT ONCE has anyone offered to take out groceries not even for the elderly folks . Get some manners or find a different job !

I will not buy from anyone who discriminates against someone because of their political views - BYE BYE Kroger !!!