Krogers MarketplaceReviews of krogers.com

Krogers owns several grocery chains, including Fry’s. My Fry’s is ok in terms of price, quality, choice, service and cleanliness. The company could improve its rating by improving the mentioned parameters.

Received this on 4/30/ 25 from Mherie Ruth (customer service). I hope this email finds you well. This is to follow up on the incident you reported. I'm sorry to learn that you were unable to update payment card on your account. We want our customers to always have an easy and pleasant experience, so I really appreciate your time and effort for giving us a chance to look into this. According to our technical team after further checking our logs, we couldn't trace any errors or issues related to this incident. We recommend trying it again. If issue persists, kindly send us a screenshot of the error to help us track down the issue. Thank you for your understanding. If you have any additional questions or concerns, please reply to this email and refer to case number 79971595. We appreciate you choosing to shop with us and are always happy to help. Here is my reply on June 2nd, 2025: I’ll do my best to explain what happened and what needs to be done. Please understand what happened may not appear to be an error. However, one did occur. On Fri Mar 21 2025 09:25 AM I picked up my prescription (no cost) and my mother-in-law's ($0.75). As you can see by the attachments, they made a mistake and charged my card to pay for her prescription. That mistake caused her card on file to be changed to my card. We didn’t know that had happened until Mon Apr 07 2025 08:35 AM when my card was charged $113.13 for her eliquis. By examining the 4 screenshots, you can see her prescriptions were paid by my card. All that needs to be done is to delete the canceled card ending in xxxx from Mxxx xxxxxx’s pharmacy account. FYI, there is a disconnect from the account online and the one at the Dillon’s pharmacy. All attempts to update the account have failed, including closing her account and then recreating the account. Problem still exists with no communication from Kroger. Date of experience: March 21, 2025

LOL, when does anything go right at the landings at cedar bluff in Knoxville. First thing is their refilling 90 day prescriptions at 60 days, then for a controlled substance if it's out of stock for say 6 days they don;t care and don't make up the days. Then you look at the fresh veggies, lol after their night crew cleans the up., this from an illegal alien that works there to avoid the health inspectors for infected veggies with bugs, meat department lol they joke about cleaning off the maggots so they can sell meats.

Juju from the Kroger Pickup in Castle Hills in Colony TX is rude everytime I pick up groceries. Today he yelled at me for not opening the passenger window because he was too lazy to walk around to the driver side. He had plenty of time to argue with me about it even though he kept going in and out of Kroger and I didn't know he was even waiting on me. The pick up staff and the cashiers are very disrespectul to the customers. I plan to start driving over to the HEB in Plano.

I placed an order today it came to $56.51 when picked up it was $73.57 That's an added $17.06 and was not able to return items was not told why it was so much more. NOT using this service again. Trash bait and switch. I didn't get anything extra with that amount. 1 item was out of stock and I still got charged $17.06 extra. Now i have to call them and sit on the phone for who knows how long to figure out WHY! Waste of time using this service.

I’m very upset with the Kroger egg noodles!!! I cooked my chicken noodle soup all day long in the crockpot and then for the last 30 minutes, I added the egg noodles to the Mixture like the directions said, and as soon as I put them into the chicken broth, they melted and left all dough no noodles! I’m very disgusted. I had to throw my dinner away because it was all doughy!!! I wish I could submit a photo

I don’t like someone picking and delivering my groceries. A pinched spinal cord and rheumatoid arthritis makes it so I have to sometimes. So, I order and pay first my groceries online. Lets say it totaled $110.00. I received 2 texts simultaneously. The first was “I substituted this soda for that” and the second (at the same time) “I’ve finished the order and on my way”. As soon as I seen the texts I get another notification from my bank. Kroger’s charged my card $12.78. I called Krogers support immediately as I don’t live far from the store and was explaining the situation as my shopper pulled in with the groceries. She over heard part of my conversation about being charged $12.78 extra. She said “oh, that might have been me. They were out of stock on your 24 pack of Dr. Pepper (on sale $10.99) so I got this twelve pack for you and scanned it on the way out”. Dumbstruck, I asked “so the twelve pack was $12.78? She said “I dont know I just scanned it through”. So I said “do you shop for yourself this way”? “ I ordered 2 24 packs of soda for $10.99 each, you said they didn’t have one case, did they have the Pepsi 24 pack? “Oh yeah I have it right here”. “Okay, why would you substitute a 12 pack that is $2 dollars more than a case” and then charge me for both”? “Oh, that’s what I always do”? The Kroger support lady said cancel the order and send them all back. I did. Tomorrow will be a week and I’m still calling and asking where my refund is. Kroger support emailed a letter stating they were going to refund my money on Thursday but here I sit, hungry. And they’re oh so sorry that this happened to a valued customer. I think we all know any one of us can send money around the world, let’s give Kroger’s the benefit of the doubt and say 5 minutes (30-60 seconds). And here I sit, hungry.

This review refers to deliveries by Kroger online in Madison, TN (not Instacart) - I used to order from Kroger online without issues. I stopped and used Prime for some years, but was experiencing issues with expired produce. Decided to try Kroger online again. Worst decision and so much worse than Prime. Out of my two recent Kroger online orders, I experienced the following issues: Order 1 - charged for over $50 worth of items that I did not receive / Order 2: charged for $28.95 worth of items that I did not receive. Trying to obtain a refund was a time consuming, frustrating ordeal on both occasions. Since it is not easy to prove that items were not received, requesting a refund for such large amounts potentially makes me look questionable. Customer service kept me on hold for abnormal lengths of time, deliberately I think. I felt they may not have believed me. I do not appreciate being put in this position. I will be shopping in store at Kroger for small items only in future. I won't be using Kroger online delivery services again.