Customer service mislead by recommending speicific smart watch that does not work as claimed. Requested return of the watch within 24 hours of discovering the watch does not work in pool swimming or any workout activities. The address of this comany in the USA, i beliieve, is an agent or fake. The phone number is not of the address shown at KOSPET TECHNOLOGY CO. LTD
100 NORTH HOWARD STREET SPOKANE WASHINGTON 99201. Do NOT buy any products from this company website or Amazon website or any agents for this company.
I
GF
Gary F.
Tank T2
I purchased a T2 and it lasted approximately 6 months, at which point the screen malfunctioned leading to the watch refusing to work.
I contacted KOSPET and they asked me to return the watch and see if it could be repaired, they also offered to replace it.
The issue for me was they wanted me to pay for the courier charges. After a conversation stating why I think they should replace the watch all expenses paid, they strongly disagreed at which point I end the conversation and through the worthless piece of junk in the bin.
Might I suggest you put your hard earned cash towards a smart watch the has good reviews.
KOSPET, designed in the good old USA and built in China……I think that says it all!
Response from KOSPET Smart WatchNov 23, 2023
Dear Gary Fisher,
I'm calos, the marketing manager from KOSPET. I'm so sorry for bringing you a bad purchasing experience. We have sent an solution email to you, please have a check.
After communication and understanding within the after-sales team, we received your email on June 2. At that time, we immediately reported this issue to the technical director, but in order to ensure better use experience, we decided to start the after-sales program.
At the same time, we also upgraded the service level for you and provided 2 solutions which is the best solution we can provide. 1th is to replace it with a new one at a low price, and 2th is to bear the freight and send it back for repair. Unfortunately, you cannot accept above.
Now we still really want to help you solve your problem, if you want to. Please reply to our dedicated email.
Hope you have a nice day.
Marketing Team
MA
Maj
Kospet warranty
After half a year of using the Kospet tank M2 watch, the screen of the watch became unresponsive (doesn't work when touched). The watch can be partly controlled by buttons or with application on the phone. I sent an email to after-sales@kospet because I would like to claim the warranty. No reply after a month. Very frivolous. The watch is useless and I threw it in the trash. Do not buy Kospet devices because their warranty is valid only on paper.
EDIT: 27. november 2023
They didn't send me any e-mail.
Misleading consumers.
Response from KOSPET Smart WatchNov 23, 2023
Dear Maj,
I'm calos, the marketing manager from KOSPET. I'm so sorry for bringing you a bad purchasing experience. We have sent an solution email to you, please have a check.
We received your after-sales email in June. But I‘m sorry to tell you that our customer service team had some adjustment at that time, so that's the reason we did not reply to your email in time. We sincerely apologize to you again.
I have also confirmed with our AliExpress team that you have not contacted them. If you still want to solve this problem, please reply to our dedicated email.
Hope you have a nice day.
Marketing Team
GL
Giuseppe L.
Già rotto dopo un mese
Purtroppo, dopo poco più di un mese, guarda caso, sono uscite linee laterali sull'orologio. Proprio come avviene con i televisori ed i telefonini. Vediamo se l'assistenza risolve il problema. Tenuto in maniera perfetta, nessuna botta o altro. Davvero delusissimo.
SW
Scott W.
Crickets
I was happy at first however after 6mo it went dark had a full charged. The paperwork info says 24-7 response I sent a email to see what to do so far CRICKETS
Response from KOSPET Smart WatchNov 23, 2023
Dear Scott Woolman,
I'm calos, the marketing manager from KOSPET. I'm so sorry for bringing you a bad purchasing experience. We have sent an solution email to you, please have a check.
We received your after-sales email in July. But I‘m sorry to tell you that our customer service team had some adjustment at that time, so that's the reason we did not reply to your email in time. We sincerely apologize to you again.
I have also confirmed with our sales team that you have not contacted them. If you still want to solve this problem, please reply to our dedicated email.
Hope you have a nice day.
Marketing Team
JA
James
Great
I bought an Optimus 2 Android Smartwatch from here on 15th May. I got it for a very good price as it was on sale and there was a 12% off voucher available to use. My order was dispatched the next day from China and it was delivered 6 days later by Evri, no extra customs charges to pay. The watch seems good. Everything is working as intended. Great service.
MS
Max S.
Fake Blood pressure readings
Fake Blood pressure readings , very limited watch faces,
No constant updates, WASTE OF MONEY
MP
mark P.
Kopset tank m1
It's not a watch basically, the personal fitness, health stuff is inaccurate, it relys on your smartphone entirely for everything, useless, just keep your phone and use a suitable credible app