Korin DesignReviews of korin-design.com

It’s taking forever and I can’t even contact to know with my delivery.

Very disappointed with Korin Design. The rear pocket on my bag was obviously crooked, not just slightly off. When I contacted them, the response was basically that the bag was handmade and imperfections happen. That is not an excuse for poor workmanship. They said they are “trying to do better,” but offered no replacement, refund, credit, or real solution. It felt like they expected me to accept a defective product because it was handmade. For the price, I expected much better quality control and customer service.

Still no answer.... They don't answer mail, they don't want anything to do with you as soon at you have paid them.

Fraud. Not as ordered. Cheap and ugly.

My Hubpacks zipper broke after only one year, while the clickpack pro made it for years and only the material itself just started to fall apart. Anyway, I thought the guys from korin will fix this in a nice way. Now I've got options, sending back while paying the delivery by myself (against European law) or I can get a 50% discount on a new purchase. Please have I mind that there is a 40% discount for years now. Offering 10$ more is like, yeah, we don't really care about your problem and our lifetime warranty. I liked this brand a lot but this experience made me to rethink about it. Be aware ordering on their page. Update 1: I still get only a 20% discount and a little bag on top. The only winner in this lifetime warranty is Korin itself. Be aware, when not living next to China to ship it cheaply back. Sending money back is impossible because one year is like too long period. Probably that's the definition of lifetime. Thanks guys. Update 2: After still trying to solve this thing, Korin agreed to send me a new Hubpack. The only thing they asked for was to change my review. I agreed. I would rate it in a better way, for sure. Although it was my time and this stubborn way of asking and mailing. Not 5*, but better. Two weeks and several mails later? Nothing happened. Nothing. Probably K is serious about the "wish you a good lifetime" as sort of a goodbye. Thanks for that Korin. Appreciate your effort, your lifetime support and warranty and kindness.

I bought a product from their Kickstarter, and I am extremely frustrated because I still haven’t received it. They completely ignore all my complaints, and it’s been almost a year with no product and not even a single explanation. This experience has been incredibly disappointing and upsetting.

It's the second time a delivery from them is returned by Brazilian customs due to faulty documentation. They don't return my e-mails or refund me.

Scam. Didn’t receive any product. Helpdesk has no reply. Customer service has never replied. How do I get my money back.