mustafa H.
Costumer service is ridiculous
Costumer service is actually unbelievably ridiculous. They refuse the replacement of the bag i purchased that was broken because " it was used many times " The same people on their website claim a lifetime warranty. Just ridiculous
Response from Korin DesignDec 31, 2025
We sincerely apologize that your experience with our customer service has not met your expectations or our intended standard. We truly value every customer and are sorry to hear about the issue with your backpack. Our Lifetime Warranty is a commitment we stand by, and it is designed to cover unintentional manufacturing defects or material flaws that occur under normal use. It is not intended to cover damage resulting from accidents, excessive wear, or misuse, as these are beyond the scope of a product warranty. We understand that the line can sometimes be unclear, and we regret if our initial assessment was not adequately communicated or explained to you. To ensure your case receives a fair and thorough review directly by our management team, please email the full details (including your order number, photos of the damage, and previous correspondence) to both of the following addresses: [email protected] [email protected] (Please forward the same email here) Sending to both will guarantee that your case is prioritized and reviewed from both a support and executive standpoint. We are committed to re-examining your situation personally and finding a fair resolution. Thank you for bringing this to our attention. Sincerely, The Korin Team