KonsciousKetoReviews of konsciousketo.com

Response from KonsciousKetoFeb 15, 2024

Dear Customer, We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team. Our website works in such a way that we give our valued customers a chance to save more by giving them discounted offers for multiple orders. There is a second video after the initial purchase which shows discounted offers and there would be an option to decline the offer and just proceed with placing only your original purchase. This could be the reason why there were two orders. The reason why we were not able to refund you is because the order is already shipped. Since the order is already with our fulfillment partner, we have no way of cancelling the shipment. With that said, we can see that the return is already on the way. Once our warehouse confirms the return, we will definitely process the refund. The restocking fee is a standard e-commerce practice. This is also stated in our Shipping and Return policy here: https://emmarelief.com/pages/shipping-refund-policy. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support and coaching teams are always here to help. Warm regards, Konscious Keto

Response from KonsciousKetoFeb 15, 2024

Dear Customer, We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Emma did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our team. We understand that our product can work differently for different people. That is why have a dedicated team of coaches that can help you get the best out of Emma. They can share more insights about our product and how it can help with your bloating. If you are interested in getting in touch with our coaches, just send us an email here: [email protected]. We are also glad to share that we have processed a full refund for your purchase. We do have a money back guarantee and all you need to do is contact us if you happen to try any of other other products and don't experience the results you desire. Please note that due to variances in financial institutions, it might take between 3 to 7 business days for the refund to appear in your account. Thank you for your patience and understanding. We value your feedback and are dedicated to ensuring this doesn't happen again. Warm regards, Konscious Keto

Response from KonsciousKetoJan 29, 2024

Dear Customer, We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team. We understand that our product can work differently for different people. That is why have a dedicated team of coaches that can help you get the best out of Emma. If you are interested in getting in touch with our coaches, just send us an email here: [email protected]. Customer satisfaction is the cornerstone of our business. We encourage you to reach out to us if you have any further concerns or questions. Best Regards, Konscious Keto

Response from KonsciousKetoDec 7, 2023

Hi Customer, We hope you are well. First, we would like to sincerely apologize for all the inconvenience this has caused you. We deeply regret that your experience with Konscious did not align with your expectations. Rest assured that we have taken note of the feedback you provided and we will definitely forward this to the right department to prevent it from happening again. We would like to take this opportunity to explain the cancellations you experienced since this is ultimately done for security reasons, for your sake and for our company. Due to a number of fraudulent transactions we have received in the past, our team previously decided to refund purchases whose shipping addresses are those of private mail boxes and/or other shipping companies (UPS, USPS, etc). We have since updated this policy just recently and we are now allowing such addresses once they pass our internal review. We would like to emphasize that aside from creating amazing products, our customer's security are some of the cornerstones of which Konscious Keto is built upon. We are aware now of the inconvenience we have caused in the name of security, and we would to offer our sincerest apology for doing so. Rest assured, any order you make should now go through without a hitch. Should you have any further questions or if there's any other way we can assist you, please let us know. Our customer support team is committed to serving you. Thank you for your patience and understanding. Warm regards, Konscious Keto

Response from KonsciousKetoNov 16, 2023

Dear Customer, We are sorry about your unsatisfaction with our product but we're thrilled that your experience with our company turned this around. Best regards, Konscious Keto

Response from KonsciousKetoNov 9, 2023

Dear Caesarina, We regret to hear that your experience with Konscious Keto did not align with the high standards we set for ourselves. We appreciate your candid feedback, as it is an invaluable tool for us to enhance our service. The reason why your order was not shipped was due to the shipping complaints to this address. Based off of the conversation you had with our customer service team, we can confirm that the refund for the payment you made was processed last October 3, 2023. Depending on the banking institution we are working with, this should reflect in your account in 3-7 business days. Once again, we sincerely apologize for any inconvenience caused. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help. Best regards, Konscious Keto

Response from KonsciousKetoOct 5, 2023

Dear Mary, We truly value your feedback on Emma Relief, and we wanted to take a moment to express our heartfelt gratitude. Your review not only brightened our day but also fuels our ongoing commitment to delivering top-quality products. Your trust is what motivates us to continuously improve, and for that, we're sincerely thankful. Warm regards, Konscious / Emma Relief Team

Response from KonsciousKetoSep 18, 2023

Dear Karen, Thank you for reaching out. Firstly, we would like to apologize for any confusion that happened when you tried purchasing one of our products. We would like to know more about what happened during your purchase: 1. Were you able to check the currency? 2. What specific product did you try to purchase? 3. Did the invoice/statement showed any other item? We are asking these questions because we currently don't sell any product for the exact price of $61.12. At the same time, we want to understand where these charges are coming from and the information you will provide will be extra helpful. We are looking forward to your response,