KonsciousKetoReviews of konsciousketo.com

Response from KonsciousKetoJul 2, 2024

Dear Janet, We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Emma did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our team. Our website works in such a way that we give our valued customers a chance to save more by giving them discounted offers for multiple orders. There is a second video after the initial purchase which shows discounted offers and there would be an option to decline the offer and just proceed with placing only your original purchase. We would love to further help you get your money back. If you can share more information about your order such as your email, order number, etc. it would help us check your order and provide the best resolution. You can send this information here: [email protected]. We are looking forward to your response. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help. Best regards, Konscious Keto

Response from KonsciousKetoMay 7, 2024

Hi Barry, Thank you for your review. We want our customers to truly understand our products to make sure that all they are well informed before making a purchase. This is the reason why our video is quite lengthy. We also want to emphasize certain points, especially important information, so we found repetition to be necessary. As for the disclaimers, we want to assure you that our website has all the information customers such as you would need to make an informed decision. We also have our customer service team on stand-by 24/7, including our dedicated health coaches. If you are interested in checking out some of our products, please visit www.konsciousketo.com. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help. Best regards, Konscious Keto

Response from KonsciousKetoMay 1, 2024

Dear Nancy, We hope this message finds you well. We regret to hear that your experience with Emma did not align with the high standards we set for ourselves. We appreciate your candid feedback, as it is an invaluable tool for us to enhance our service. We would also like to take this opportunity to explain in detail our 90-Day Money Back Guarantee. While it is accurate that only the first bottle used is a guaranteed refund, we also could process refunds for more than one bottle as long as unused and unopened bottles are returned (we provide the return label for free). This policy was created this way so that as a company, we can prevent misuse or abuse of our refund process. With that said, your experience with our customer service team is something we'd like to further look into. If you can provide us with your order information such as your order number or your email address, it would be a great help for us to see what transpired during your interaction with our customer service team. Please forward this information to [email protected]. Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help. Best regards, Konscious Keto

Response from KonsciousKetoApr 26, 2024

Dear C. Bury, Thank you for reaching! We are excited for you to try our amazing products! We are also delighted that you chose Konscious to be your partner in your health journey. Once you have tried our product and ready to share your experience, you can find the process to do so here: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review#:~:text=Find%20the%20review%20you%20want,of%20the%20review%2C%20click%20Edit. Should you have any further questions or if there's any other way we can assist you, please let us know by emailing us [email protected]. Our customer support team is committed to serving you. Again, thank you for your purchase and welcome to the Konscious family! Warm regards, Konscious Keto

Response from KonsciousKetoApr 25, 2024

Dear Vicki, Thank you for reaching out. We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our team. About the offers you have received, we are aware that returning a product could be a lengthy process so we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order. We also want to apologize for the back and forth with our customer service team. We have actually replied to your email yesterday along with the return label you can use to ship the order back. Once our warehouse confirms the return, we will then process the refund back to your account. Again, please accept our sincerest apology. Let us know how else we can help. Sincerely, Konscious Keto

Response from KonsciousKetoApr 25, 2024

Dear Linda, We hope this message finds you well. We want to express our deepest apologies for the inconvenience you recently experienced. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Regarding the refund, can you please provide us your order details so we can check possible options to get your money back? As for the efficacy of our products, it's good that you had your doctor involved. At the same time, we understand that our product can work differently for different people. That is why have a dedicated team of coaches that can help you get the best out of our products. If you are interested in getting in touch with our coaches and to discuss your refund options, just send us an email here: [email protected]. Customer satisfaction is the cornerstone of our business. We encourage you to reach out to us if you have any further concerns or questions. Best Regards, Konscious Keto

Response from KonsciousKetoApr 25, 2024

Hi Kelly, We understand that you need help with your order. Allow us to provide the information that you need. Please accept our sincerest apology for your order's delayed shipment. Our fulfillment partners encountered an error with your shipping address causing the shipment to pushed back a little. Rest assured that the error has now been fixed and your order is on the way. We have emailed you the tracking information associated with your order. Please check your email inbox including your spam folder to check the details. Thank you for your patience and understanding. We value your feedback and are dedicated to ensuring this doesn't happen again. Warm regards, Konscious Keto