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KonsciousKeto (konsciousketo.com) has 564 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
konsciousketo.com
Website
konsciousketo.com
Category
Grocery Stores & Markets
Location
Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I am very dissatisfied with Konscious Brands nonexistent responses to my phone calls and emails and now believe their entire internet operation is a fraudulent skam!!!🤬🤬🤬🤬🤬🤬🤬
Response from KonsciousKetoJul 30, 2026
Hi Andrew,
Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and understand how disappointing this must be.
While we do not offer phone support, our Customer Support team is available via email at [email protected] and is happy to assist with any unresolved concerns. We have responded to your previous emails but have not yet received a reply, and your most recent inquiries are currently in our queue awaiting a response. All inquiries are handled in the order they are received, and we appreciate your patience while our team works to respond.
We look forward to assisting you and resolving your concerns as quickly as possible.
Sincerely,
Konscious Keto Team
EM
EM
Appalling, aggressive marketing
Appalling, aggressive marketing from Konscious Keto. From the first day products were ordered I requested cancellation. I felt totally disrespected & my simple request to return products from Australia was ignored. As a senior woman and in despair I communicated to CEO via KK but no response was received (in fairness probably not forwarded). Totally exhausted I finally was given a return address after almost 3 months. This does not equate to an ethical reputation in my long history of business dealings.
Response from KonsciousKetoJun 5, 2026
Hello EM,
Thank you for sharing your experience. We're truly sorry to hear how frustrated and disappointed you've felt throughout this process.
We certainly never want any customer to feel ignored or disrespected, and we appreciate you taking the time to bring your concerns to our attention. While we do have a return policy for international orders that outlines customers are responsible for return shipping costs, we'd still like the opportunity to better understand what happened in your specific situation.
Unfortunately, there isn't enough information in this review for us to locate or investigate your case. As this is a public forum, we're also unable to discuss account-specific details here. We kindly encourage you to reach out directly to our support team at [email protected], who are typically very responsive and will be happy to review your experience in detail and assist however they can.
Thank you again for your feedback. We value hearing from our customers and would welcome the opportunity to look into this further for you.
Sincerely,
Konscious Keto Team
SA
Samdra
Actually gained weight would like money…
Actually gained weight would like money back can't even find customer help!
Response from KonsciousKetoApr 14, 2026
Hello Samdra,
We’re sorry to hear about your experience and understand your concern, especially if you’ve noticed changes that weren’t expected.
Supplements can work differently from person to person, and sometimes other factors can influence how your body responds. That’s why we have a team of coaches who can help guide you, answer questions, and offer tips that may help improve your experience.
At this time, there isn’t enough information in your review for us to locate your account or investigate your case further.
If you’re interested in talking to one of our coaches, or if you want to go over your refund options, feel free to email us at [email protected].
We appreciate you giving our product a try and we’re here to help however we can
Sincerely,
Konscious Keto Team
LS
Lisa S.
Also called Emma Relief.
Also called Emma Relief.
Took daily for 3 months, like it suggests you do. I still had bloating and my stool was soft to runny after about a week. It never got better. I felt worse than better overall. When I ordered just a 3 month supply, they sent me a 60 day supply, along with 3 bottles of something else I did not order. So 9 bottles total….Plus they charged me shipping for all of them. It took me 3 weeks to send the unknown bottles back, after going back and forth by email. And they charged ME the shipping cost to send them back. After 3 months I sent the other 3 bottles back, it still took me about a month to go through the process….Bad experience with shipping and returning. Would not order from them again.
Response from KonsciousKetoApr 13, 2026
Hello Lisa,
We appreciate you taking the time to share your experience and are sorry to hear that the product did not provide the results you were hoping for.
Digestive health can be very individual, and supplements may affect each person differently depending on factors such as diet, hydration, medications, and overall gut health. While some people notice improvements, others may experience different responses. That said, we have a team of health coaches who can provide tips, guidance, and support based on your experience.
Regarding your order, during the checkout process there are additional offers that can be selected, and there is always an option to accept or decline these before completing the purchase. That said, we sincerely apologize if this was presented in a way that felt confusing or unclear.
For the return process, once a return label is provided, it is intended to cover the cost of sending the items back. We’re sorry if there was any confusion or inconvenience regarding this, and we’d be happy to review what may have happened in your case.
If you have any remaining concerns or questions, please feel free to reach out to us at [email protected], and our team will be happy to assist.
Sincerely,
Emma Relief Team
DB
Diane B.
KONSCIOUSKETO STAY AWAY- EITHER BAD BUSINESS OR SCAM
I WAS SENT 3 BOTTLES OF THEIR VITAMINS AFTER A LONG AD. DR SUGGESTED NOT USING AS SOME WERE TOO POTENT. I HAVE BEEN TRYING TO GET MY REFUND FO 151.00 SINCE JANUARY. I HAVE SENT PRODUCT BACK, IT. WAS RECEIVED, BUT THEY WON'T RESPOND AND THERE IS NO PHONE NUMBER. PAY PAL KEEPS SAYING THEY'LL REINBURSE BUT I HAVE RECEIVED 5 MESSAGE OF DENIAL. THEY HAVE THEIR PRODUCT BACK PLUS MY 151.00 AND REFUSE TO REINBURSE. STAY CLEAR!!!
Response from KonsciousKetoMar 23, 2026
Hi Diane,
We’re very sorry to hear about your experience and understand how frustrating this situation must feel. We appreciate you bringing this to our attention.
After reviewing your case, we can confirm that your refund was already processed, and this was communicated to you on February 26. However, It appears there was also a dispute initiated through PayPal, which can sometimes affect how or when refunds are completed.
At this time, our refunds team is actively working on your case to ensure everything is properly resolved. We understand how important this is and want to reassure you that it is being carefully looked into.
For the fastest updates and assistance, we kindly encourage you to continue communicating through your existing support ticket, as this allows our team to provide you with the most accurate and timely information.
As this is a public forum, we’re unable to go into further account-specific details here.
We appreciate your patience and are here to help get this resolved for you.
Sincerely,
Konscious Keto Team
WI
WillieGee
Beware of return charges
Initially, I ordered what I thought was an order for 3 bottles of the VitalBP supplement. Right before I was about to place the order, a notice popped up and offered 9 bottles for a discounted price and it said "click now" for the offer. I checked my credit card statemant and saw a charge for 2 orders. I immediately sent an email ( they don't answer their phone for customer service) to notify them that I wanted only the 6 bottles but they stated that the orders had been placed and suggested that I keep both orders and try them. I had a Dr.'s appointment while I was waiting for the order and it was recommended by physician that I not take this. So I requested a return label. I never opened the package which by the way, both orders were shipped in the same package. When i went to the post office to return the items, the postal clerk told me that it would cost 18.00 for the retuning both items together. My total for the orders was 354.00 and my final refund was 214.10. That means that they kept a total of 138.10. If you subtract the 18.00 of what it cost to send these products back, they still made 120.10. I understand that they were charging me for shipping and handling but 120.10 ?? The bottles were unopened and never used so, therefore, they could still be resold. Very disappointed in their practices.
Response from KonsciousKetoMar 12, 2026
Hi Willie,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this situation has caused and understand how disappointing it must feel, especially after deciding not to use the product based on your doctor’s recommendation.
For clarity, during the ordering process, customers may sometimes see additional offers for different package options. These offers are optional, and customers can choose whether or not to accept them before completing the order.
We’d also like to clarify that we have ceased phone support and now focus on email support, which allows our team to track and resolve customer concerns more efficiently. Our support team is very responsive and works to reply as quickly as possible to assist with order questions, returns, and refunds.
Regarding the return shipment, when a prepaid return label is provided, it is intended to cover the cost of returning the package when used as instructed. If any additional postage was requested at the post office, our support team would be happy to review the details with you and clarify what may have occurred.
Since this is a public forum, the information shared here does not provide enough details for us to review your specific order. We kindly encourage you to reach out directly to our support team at [email protected] and include helpful information such as your name, order number, or the email address used to place the order so we can look further into your case and assist you properly.
We appreciate you bringing this to our attention and would be happy to help review this further.
Sincerely,
Konscious Keto Team
CH
christiansinger
Beware of Konsciousketo
The night I tried to make a small order from KonsciousKeto, they sent an email TWICE that my credit card had not work properly and I "needed to resend payment". After 2 tries, I just gave up. What a surprise when I received a HUGE box from them. There were 15 bottles the Emma product in the box. I emailed and asked to send it back. Their representative called me and pressured me HARD till I agreed to give the products a try for 90 days (she tried to get me to hire one of their private consultants and add 3 new products to me order, too.) I was even more surprised when I was charged almost $500 in 2 payments - those credit card payments that "hadn't gone through". Great way to 'help' someone order WAY more than they originally wanted. Then they ignored me for weeks when I decided I wanted to send the rest of the order back. Finally, they offered 1/2 refund of the cost of 12 of the bottles. When I refused that, they came up with an almost $50 fee to ship the order back and only payment for part of the bottles. BEWARE!!
Response from KonsciousKetoJan 13, 2026
Hello Christian,
Thank you for reaching out and we're truly sorry for the frustrating experience you had with your order.
We completely understand how upsetting this must have been. The goal for our offers is to give customers a chance to save more, but we can see how the payment issues, the unexpected large order, and the pressure during the call created a terrible experience for you. That's not the experience we want anyone to have.
We want to address your concerns properly, but unfortunately we can't find your order through the review you left. Please email us at [email protected] with your order information so we can locate your account and work with you directly to resolve this situation.
Regarding the consultant, we want to clarify that this was from a third party coaching company we've partnered with. They're designed to help customers who might need more personal guidance, but the experience you described with pressure to add products is not acceptable. We'll be forwarding your feedback to them.
As for the refund and shipping fees, we'd like to review your specific case and see what we can do to make this right. Please reach out to us at [email protected] so we can assist you further.
We appreciate you taking the time to let us know what happened and we're here to help get this resolved.
Sincerely,
Konscious Keto Team
CM
Christie M.
Dishonest
Dishonest, false advertising, false marketing.
Response from KonsciousKetoDec 23, 2025
Hello Christie,
Thank you for reaching out and we're sorry for your frustration with this experience.
We received your PayPal case and have since processed your refund and canceled your subscription. You should see the refund reflected in your account soon. If you have any questions or don't see it after a few days, please let us know.
We appreciate you taking the time to let us know about your concerns and we're here if you need anything else.
Sincerely,
Konscious Brands
