KonnectedReviews of konnected.io

False claims on their website. I don't understand how they can even call it an alarm system since it doesn't include any alarm logic. The use of an external home automation platform with alarm system logic is mandatory. IT IS NOT A STANDALONE PRODUCT. IT REQUIRES AN AUTOMATION PLATFORM, WHICH ALSO MEANS A ROUTER TO CONNECT BOTH, AND, OF COURSE, A LARGE UPS TO SUPPORT POWER OUTAGES. interesting forensic analysis on how they disregards security in the securitysales dotcom page article Called: danger-konnected-false-claims-alarm-panel

it keeps telling me that it is an invalid QR code, I cannot get this mated to Smart Things

I purchased the Connected Pro board, 2 wired interface boards, the battery backup and a 3D printed case for the pro board to keep from putting it in a metal box (killing Wi-Fi). After setting everything up the Wi-Fi was hit and miss at communicating with the access point less than 3 ft away and would only work reliably when connected by ethernet. I contacted their “help” team, who spent hours messaging with varying instructions for rebuilding the firmware and gathering logs. Each time declaring they didn’t see a problem on the logs - but it was still not working. After days of back and forth I requested they exchange the board for another unit as the most obvious issue was a wi-fi module buffer instability or failure. The responses were more demanding and wasted time. 

I would advise others to purchase through Amazon rather than directly as I did, where they can utilize Amazon's return and exchange policies. They may have created an innovative solution, but they have a LOT to learn about customer service. - Their support is a total failure.

All, A heads up re support options, or lack of I have taken the equipment out and I am returning to the seller All was installed correctly as was pretty straightforward, however the alarm panel programming was not achievable I did log Konnected and Smart home to two separate accounts and Nate told me that, so thanks Pretty frustrating to say the least as that was all that was required Konnected Support, or lack of, should be called DisKonnected.... I sent in engineers installation plan and all I needed was some direction/guidance but the response was --- check on line or join Facebook as there are 1000's of alarms, yes, there are but a look would say select that option but that was too much effort I guess And after I sent more information was told don't mail us anymore as we will ignore you Or pay for an installer, if that the case the cost to buy a new smart system would be the better option instead of this? So if anyone is unlucky enough to have a problem, good luck Cheers

Bought a magnetic light switch that is advertised wrongly. This is a reply to reply. 1. No argument to call the part "magnetic contact sensor". 2. The true issue is that the contact type of the sensor is advertised as "Normally Open", which is different from other sellers' description. And they don't have an illustration to make its "Normally Open" clear.

Wrong part was sent. Description and picture showed a recessed mount and I was sent a surface mount motion

Konnected battery backup blew out the Pro board. Order a new board and new battery backup and now the battery backup is causing the Pro board not to stay on. I don't feel that the support team was very helpful and if I had not already installed the product I would would not pick this product again.