KommoReviews of kommo.com

Llevo más de dos meses sin poder usar la integración de WhatsApp Business API que pago en el plan Pro. El número se desconectó solo el 4 de junio de 2026 y, a pesar de tener todo correctamente configurado del lado de Meta (WABA aprobada, calidad Alta, empresa verificada, permisos completos), cada intento de reconexión da el mismo error genérico de red. Lo más frustrante ha sido el soporte: cada vez que escribo, un agente nuevo retoma el caso desde cero, y el chat se cierra por inactividad antes de resolver nada. Tuve una sesión remota por AnyDesk donde el agente confirmó que generarían un ticket con el equipo de desarrollo para trabajar junto con Meta — nunca recibí el código de ese ticket. Mi negocio depende de WhatsApp para vender, así que dos meses sin la API oficial representan una pérdida real, mientras sigo pagando el plan Pro sin poder usar una de sus funciones principales. Esperaba mucho más de un CRM que se promociona como socio oficial de Meta.

Horrible!! I was planning on integrating it on my company located in Brazil. Once I scheduled the meeting, they only called once on a phone in which I couldn't pick up. Then I told them to call me while WhatsApp because that's how I take my calls. They didn't call me back, they didn't call me after I sent them another phone number, and then proceed to terminate the service.

Yo pagué mas de 1000 dólares 💵 llevo esperando 2 meses con un socio que ellos tienen que se llama ASTORIXA me dijeron que me iban a configurar toda la plataforma y colocarme la inteligencia artificial N8N, uno habla al WhatsApp de Kommo y nunca dan ninguna solución, la verdad no recomiendo kommo no se hacen responsables de nada, esto es una estafa.

Support is awful. They want you to sit and wait for their reply in their chat which can take 24-48 hours and then they close your ticket in 15 min coz you didnt reply. It's ridiculous.

Pesimo servicio al cliente, politicas de reembolso arbitrarias, pedi un reembolso y se tomaron 1o días para decirme que me iban a dar un credito para futuro uso como que reembolso en su expresión significa eso. Considero que su atención al cliente y servicio no está a la altura de lo que ofrecen.

Kommo promises a 100% commission on the first sale for its partners, but it doesn't actually deliver on that promise.

Avoid this CRM for bad user experience and many bugs that they needs to investigate every time.

In February this year I phoned 1komma5 to get a battery installed on my house and I spoke to a sales representative whose name I can’t mention and he stated that if I signed up and paid a deposit I would have my battery installed by the first of may so after getting that sorted out . A couple of days later a woman emailed me and said she was my representative and if I had any problems to contact her. A couple of days later I received a phone call from another person who said it would be a bit longer. I’m thinking is 2 and a half months enough. So I waited for that period and around the 4 th of May I rang my representative and I Left a message after not getting a reply. I called the sales rep who was there he was the only one who answered his phone and tried to help. He told me my representative was not in the office , and he would give her the message well I waited all day with no reply to my message so I called again and then she started saying I would be looking at about the middle of June maybe. I told her I would not be waiting that long as I had already waited 2 and a half months I said I wanted it done this month to sort something else out and all she could say I understand and she would get back to me so I wrote a review on trustpilot and I received a email to say they wanted to sort it out .I called the representative again and left a message and still no reply.I replied to the email and gave my number which they already had anyway. And another person called saying he was the manager and then the real runaround started asking me to take the review down. They wanted to work with me to resolve their bad communication. Well then it was we can definitely get it done by the middle of July if you want to wait and remove my review I’m still willing to work with you , willing to work with me after I put up a bad review your joking ,and I said I’ve already waited for nearly 3 months. Or we can cancel your contract.Not to mention that I applied before the 1st of May before the rebate dropped and now that it is less because it’s after the first of May. They also complained about my review I believe because I mentioned the names of the representative and the sales person . But I refused to remove it I’m not sure if is still up or not. BUT I WOULDN’T RECOMMEND THEM TO ANYONE IF YOU GO THERE AFTER THIS REVIEW YO ONLY HAVE YOURSELF TO BLAME. There are good reviews but you could be one of the bad ones there are more bad reviews up there I’ll leave it up to you . I also told the manager all I wanted was what I was promised by the sales rep and I don’t think I’m asking to much. I am going to go with another supplier. I can’t keep going with the runaround .