Kole Imports & CloseoutsReviews of koleimports.com

Response from Kole Imports & CloseoutsJun 28, 2018

Good Morning Shane Thank you sharing your feedback regarding your experience here at Kole Imports. We would like to address your concern and inviestigate on what happened here. Please provide me with your contact information and web order number. We will look into this and will stand by for your response. Thank You Michael Franco Kole Customer Service Manager [email protected] 1-800-874-7766

Response from Kole Imports & CloseoutsMay 3, 2018

Good Evening Mr. Vittigilio Thank you for sharing your feedback with me regarding your experience with Kole Imports. We do take these type of concerns serioulsy and will work improving our communication with our customers. To recap our phone conversation I will issue you a reshipment order of the correct items (SO121992) to your shipping address. Please accept the following coupon code XWJ1636 which will give you a 10% discount off your next order with us. I do apolgoize for our delayed response to your emails. Please feel free to contact me with any questions or concerns that you may have. I have provided my contact information below for your records. Thank You Michael Franco Kole Customer Service Manager [email protected] 1-800-874-7766 ext. 193

Response from Kole Imports & CloseoutsMar 21, 2018

Good Morning Andreea Thank you for providing me with your order number. There was an issue with printing out a shipping label on your order and this is why the order did not ship out in a timely manner. We dropped the ball on this and for that we apologize for inconvenience this may have caused you. To make things right I would like extend an offer a 15% credit (refund) back to your PayPal account. I will submit in the request today and it will be procesed within the next couple of days. Please feel free to reach should you have any additional concerns or questions. Thank You Michael Franco Kole Customer Service Manager [email protected] 1-800-874-7766 ext. 193

Response from Kole Imports & CloseoutsJan 8, 2018

Good Morning We do apologize to hear that we have yet to resolve the damaged shipment received. Please forward me the list of item numbers and advise on the quantities damaged with each item. Can you also please include picutres shoing the damaged items that you recieved. Should you have any questions, please feel free to contact me directly. Thank You Michael Franco Kole Customer Service Manager [email protected] 1-800-874-7766

Response from Kole Imports & CloseoutsOct 10, 2017

Good Morning Ms. Walker Thank you for providing us with your feedback with us regarding your orders and shipping charges in refrence to short shipments received. We provide all status updates for your order via email through an automated notification. Please note that we only charge for items that are invoiced and shipped in your order. We do not back order or ship out items that are not sent out in an order. Your account representative Josh Brown has been notified and will be in contact with you to address your concerns. Please feel free to reach us should you have any questions. We do appreciate your feedback and will work on improving. Thank You Kole Customer Support [email protected] 1-800-874-776

Response from Kole Imports & CloseoutsOct 9, 2017

Good Morning Ms. Kelso Thank you for sharing your feedback with us regarding your refund not being processed. We do apologive for the delay in you recieving your refund. This will be addressed by today and we will have an update for you by today on the status of your refund. Thank You Kole Customer Support Team [email protected] 1-800-874-7766