Kole Imports & CloseoutsReviews of koleimports.com

I only buy from them due to their product variety. Their prices are definitely not the best, and their customer service is lacking. I called yesterday during normal business hours to inquire about tracking for my September 19th order. Nobody even picked up, had to leave a voicemail. Today, I get an email saying that my order from a week ago is now FINALLY being shipped out. This is ridiculous. They have recently began requiring a $250 minimum just to place an order on their site. $250 minimum yet they can't have someone answer the phone. $250 minimum yet they take a week to send out an order. They say the minimum of $250 requirement allows them to "offer improved shipping options and faster delivery time". It shouldn't cost $250 to pick, pack, and ship an order in a timely manner, people. It should be a service baseline to get orders out within a couple of days, not something you need to pay extra for. I get more and more disappointed with this place recently. Only reason I continue buying from them is because their product selection is good.

I have not received my purchase like your email said

I received my 4th order 2 weeks ago. I found that 2 of the meal bird feeders I ordered were un-sellable. One had the entire base and perches missing and one had the base broken away from the unit. I have reached out to Kole, both by email and direct phone call. I've yet to receive an answer on returning the product for replcement or compensation. This will probably be my final order with them unless they make some attempt to rectify the problem. Buyer beware!

I made my first order as a new small with Kole Imports & unfortunately it’s been a real unpleasant experience. I purchase some products that were defective & also damaged. Initially dealt with Angel Fundora which purposely ignored me during the 2 week return period after he lied to me about not accepting a tax exempt resale certificate. I ended up speaking with Michael Franco after that which was the worst experience in years dealing with a manager. Mike asked me to withdraw the dispute in order to help me & stated he’d credit me $82.97 which he lied to me also. I ended up dealing with Evelyn after & she claimed I got a credit back which I proved to her with my Kole charges there wasn’t any credits back to me whatsoever. I had 4 different deliveries for this simple order that became a mess. I have big hopes in succeeding in my new business so I thought any new businesses shall be cautious. I wanted to make a 2nd order but unfortunately with the service I’ve received, it’s been a big waste of time & disappointment. Evelyn attempted to make it right but she was just as bad as the 1st rep. BE REAL CAREFULwith this company. I even reached out to upper management and Rob Kole the owner and they simply don’t care nor reply.

Will never look at their closeout emails again. Spent 1.5 hours putting things in my cart to find out at checkout, they think I'm going to pay $80 for shipping. Will never do that again.

Recent order had 20 items missing and 70 of the incorrect item. Emailed them immediately with photos and asked for help. Had to open a PayPal claim in hopes to get my money back. They STILL have yet to try to help, fix or refund. They have great deals IF you are lucky enough to get what you paid for. EDIT-I HAVE emailed them directly several times, no response

Kole Imports has the worst customer service. They don't return phone calls or emails. It took 9 days to process an order and then provided a fake tracking #. Beware. This company does not care about your business. Alma Corral and Michael Franco- you guys should be ashamed of how you handle business.

Order something and didn't even get my product or my money back can't get in contact with no one