KNY JewelryReviews of knyjewelry.com

Customer Service was great until...after receiving ring and quality of side stones questioned. Round stones were clear but marquise are obviously quite milky. Website shows perfectly clear side stones. Pictures are sent after production, but you cant tell the the true quality until you see it in person. Ring comes from Vietnam, not New York as you are lead to believe per Website. I did alter design to cathedral setting. It is very pretty. But..side stones killed it for me. I was told that's just how marquise stones are. Had I known, I would never purchased. I requested a discount at least but haven't heard back. Buyer beware. ****Update 5/12/2026**** I have upgraded my original 1* review to 4****. The KNT service team worked with me and for an agreed upon upcharge, recreated my ring using lab diamonds in place of moissanite for the side marquise. These stones are clear to the eye and look much better compared to the original "milky" version on the original moissanite side stones. From the beginning of this concern to final arrival and approval, The KNT service team has been outstanding. I love moissanite and never had an issue. However. I never used it in marquise shape as a small side stone. Round side stones were fine. Cushion center also no problem. I can't say what caused the milkiness on those marquise, but it was extremely visible. All that aside...would I purchase from KNT again? Yes. Thank you KNT team for the superb follow up and follow through on this purchase!

From the beginning of this process, the communication with the seller was fantastic. We were kept up to date with photos, videos, and messages. Our questions were answered quickly and my gorgeous IGI Certified, lab created diamond engagement ring arrived earlier than anticipated. I cannot say enough good about the seller, and communication. The customer service, is top notch. The value for the quality of the ring is simply amazing. The same lab created diamond ring sells locally for over $7000 CAD. The amount of compliments and people that ask where it was purchased from is astounding. The only reason I have removed a star from my review is that I was very taken back to find my ring shipped from Vietnam, when their website indicates a New York, NY store front. I wish that, that would have been communicated to me. Having said that, I have had the ring inspected and appraised by a local jeweler and they have indicated it is indeed a real lab created diamond, etched with the serial number indicated in the paperwork, and that it is good quality. For the price my partner paid for this, we are more than satisfied.

Great product, great experience. Why they don't send the original IGI certificate is beyond me. If they did I would give 5 stars. They send an electronic file and you're supposed to print it off or save a digital. Not cool. Send the paperwork with jewelry.

There was an issue with my order and it was resolved IMMEDIATELY! Customer service is rare these days but so appreciated! I will continue to buy from KNT Company because the products are super cute and backed by great people!

I was worried about the ring size, but they got it exactly right. The moment I slipped it on her finger, it fit perfectly—just like our love.

The ring I bought here is not just jewelry—it’s a piece of our love story. The craftsmanship and quality are outstanding. I wouldn’t go anywhere else.