KnownhostReviews of knownhost.com

Great service, super speedy helpdesk. Good range of hosting products at reasonable prices. I've been with them for years and have never had any issues.

I've been with knownhost for about 10 years, and I just can't say enough good things. The servers are solid and reliable, but where they really shine is the service. When I turn in a ticket, I hear back in only a minute or two at most, and it doesn't matter if it's during normal hours, the wee hours of the morning, or even on a holiday. They're always there. These days most hosting companies can throw up some decent servers, but they can't provide service and support like this. Not only are they quick, and efficient, but they're willing to help with anything I have ever asked, be it something small that I just can't get to, or the times that I'm in over my head and really need some help. I can depend on them no matter what. How can you put a price on that?

I have been with Knownhost for nearly ten years and have two VPS's with them one being on an SSD. I cannot fault this company, they have been incredibly fast with support tickets (under two minutes response time and often within one minute) zero downtime and fast responsive servers. On the rare occasion that I have had any issues their support team have been friendly, efficient and incredibly helpful even when major server upgrades were required they kept me fully informed and worked with me all of the way. I had used other hosting companies previously and always had issues, either with downtime, service or support but this all changed when I moved to Knownhost, I am no expert with server technology and often find my knowledge lacking in certain areas, thankfully Knownhost support guys fully understand and are fantastic at guiding me to the answers and the best solutions.

Let me first say, I can be a real bonehead. That said, I've been a VPS customer for over 7 years, and can't say enough about the responsiveness and quality of support. It's the kind of support I wish I could get for everything I buy.

I've been using them for quite a while now and I like the fact that I have support if I need it. I can tend to do most everything myself but it's great knowing I have someone to ask if needed

Worst hosting experience ever. My sites were constantly being hacked as compared to similar sites on a different host (based in Australia) that never seemed to be attacked. Their so called customer service consists of lots of cut and paste emails mainly. They had the audacity to take my site down on a Friday evening due to what they termed a phishing risk - had they checked they would have seen that I have removed the infected files. Because their "abuse team" only work bank hours - monday to friday, 9am-5pm - it meant my site was down the entire weekend. My client was having melt downs. Pleas to the "support team" were ignored - in fact they seemed to revel in the power they had over me. A really horrible, awful experience dealing with these guys. Totally unprofessional. I couldnt advise more strongly to look elsewhere. Yes they are cheap and like most things in life, you absolutely get what you pay for.

Having been with knownhost two years, I came to know them as a knowledgeable crew, that is until the 28th Jan 2017 when they failed to stop a Ddos attack on the server my website were on, firstly I was told it was a brute force attack and then a Ddos attack that slipped by their security protocols, taking all my websites offline. After this date things just gradually got worse, with more down time, with excuses ranging from script issues and more, it got to the point where they talked me into upgrading my memory at additional cost telling me it would help keep my websites up and running smoother. After speaking to my script dev he informed me that their VPS was very inadequate and he recommended me to find a new host asap. All together I have 48 tickets with 90% of them either regarding hosting speed or downtime or database connection issues. Only once in my time with them have they suddenly jumped onboard offering to adjust the server and try upgrades, but this was after I suggested i'd be looking for hosting else where. Today I contacted Knownhost to cancel my hosting with them and ask for a refund for the month I had paid up front for on the 1st. This was point black refused, so they are now walking away with over $101 of money for nothing.

I have been with Knownhost for a couple of years only after trying 3 other US based companies. I am always amazed at their quick and efficient 24/7 support. Their prices are also extremely competitive. If you think you can save a few bucks by being on a shared cloud server think again as being on Knownhost's VPS is the way forward. Shared hosting have so many tricks to get you to pay more or a forced upgrade. Don't be fooled. Thank you to the Knownhost team!