KnownhostReviews of knownhost.com

I was initially very interested in using KnownHost because of their fast response time and what appeared to be a solid hosting offering. However, after spending quite a bit of time discussing my requirements with their support team, I discovered a major issue that is not clearly disclosed on their website. Their “Professional” shared hosting plan is advertised with “unlimited” features, but in reality it comes with a strict inode limit of only 300,000. This is a critical limitation that is not transparently listed, and it completely changes the value of the plan. In my case, I have low traffic and minimal resource usage, but a higher number of files due to emails and parked domains. The plan would have been perfect otherwise, but the inode restriction makes it unusable. The only solution offered was to upgrade to a plan that is double the price, which is unnecessary for my actual needs. I appreciate that they were honest when asked directly, but this kind of limitation should be clearly stated upfront. Marketing something as “unlimited” while having strict hidden limits is misleading and wastes customers’ time. I am giving 2 out of 5 stars. One star for the fast response time, and one star for the friendly and helpful support. I would have been happy to give 5 stars if the inode limits had been clearly listed on the website from the beginning, allowing customers to make an informed decision. Overall, responsive support, but a lack of transparency regarding key technical limits.

About a month ago, complete outage at their data center in Seattle left many of us customers down for a day. There was no backup plan or process so to speak. They had to restore things manually. And even then things went wrong - it didn't help that the admins were in the forums being antagonistic about people's responses. Then today in the middle of the work day, our server goes offline. Email, domain... etc. Notify tech support and they inform me that they were moving the VPS between nodes and that there would be a period of downtime. Were we notified? No. Could they have done such a move after hours? Probably. Complete joke and a train wreck of a company.

Having been with knownhost two years, I came to know them as a knowledgeable crew, that is until the 28th Jan 2017 when they failed to stop a Ddos attack on the server my website were on, firstly I was told it was a brute force attack and then a Ddos attack that slipped by their security protocols, taking all my websites offline. After this date things just gradually got worse, with more down time, with excuses ranging from script issues and more, it got to the point where they talked me into upgrading my memory at additional cost telling me it would help keep my websites up and running smoother. After speaking to my script dev he informed me that their VPS was very inadequate and he recommended me to find a new host asap. All together I have 48 tickets with 90% of them either regarding hosting speed or downtime or database connection issues. Only once in my time with them have they suddenly jumped onboard offering to adjust the server and try upgrades, but this was after I suggested i'd be looking for hosting else where. Today I contacted Knownhost to cancel my hosting with them and ask for a refund for the month I had paid up front for on the 1st. This was point black refused, so they are now walking away with over $101 of money for nothing.