KnowBe4Reviews of knowbe4.com

I was really happy that I was able to get hold of someone in 10 minutes or less that could quickly answer my questions. In the past I would often submit a support ticket through the support portal and wait a day or more for a response. And, I'm currently really behind on setting up a phishing campaign that was supposed to start more than a week-and-a-half ago. But my schedule and workload has prevented me from getting it started. So getting fast technical support is really great. The support agent seemed very informed about the service. I was able to figure out some answers to the questions I had pretty quickly on my own while we were on the phone together, and she confirmed that the software did indeed seem to work the way it appeared to be working. We were talking about how the "Find Manager" feature worked inside a user perofile (under USERS). She also advised about how the organizational hierarchy information is used in reporting through the portal.

Excellent support from start to finish. The engineer was patient, professional, and determined to resolve the issue despite a few technical hurdles with remote access. The problem was fixed quickly once the session started, and communication throughout was friendly and reassuring. Great customer service and a positive experience overall. Highly recommended.

The operartor is very kind and correct; comunication was easy and the problem has been brillantly solved!

Insane fast response and good explanation.

El nivel de conocimiento del técnico Andrés Santana es maravillosa, la experiencia y la forma de explicar han sido muy gratificante.

She has a great personality when dealing with her clients and does have a sense of customer satisfaction that most clients like me are looking for from our vendors. She has these qualities and can bring more business to KnowBe4. Thank you for your excellent support, Laila!

They will give false positives. For example, their test email went to my junkmail folder, and I got dinged because I never reported the test phasing email that I never saw because it was in my junkmail folder. I don't believe they have made any new content in decades. Their videos are extraordinarily cheesy and out of date. I honestly do not understand how any IT department would ever purchase this service.

As an employee at a company that uses KnowBe4 for phishing awareness and security training, I've had a very positive experience with the platform. The phishing simulations are carried out regularly and are a great way to keep security awareness front of mind. The reporting process is simple and easy to use, making it straightforward to flag suspicious emails. The training videos are engaging, well presented, and easy to follow, which helps make what can be a dry subject much more accessible. Overall, KnowBe4 has been an effective tool for improving cybersecurity awareness across the business.