The company is called We Relieve.
The product does not suit me .
I have sent countless requests for a return label and address but have not had one reply .
I would not avoid this company and I could not recommend their product or service .
Response from KneeRelieveJan 23, 2023
Hello Ann,
We are sorry to hear about your experience. We strive to maintain the highest quality in our products.
We have verified that you do not have any active order with us and the product that you have is not associated with us.
We recommend that you may reach out to your bank regarding your payment for your order with WeRelieve.
Best,
Knee Relieve
BP
Bob P.
Don’t order this product
Wish I had read other reports . One size fits all product is useless. Just falls down the leg. Complete waste of money. I have a much cheaper product that is far superior
Response from KneeRelieveJan 10, 2023
Hello Bob,
Greetings from Amrelieve. We're truly sorry for the experience.
Rest assured that we strive to maintain the highest quality in our products and services. I sent you a request for additional information so we can start looking into this. I'll keep an eye on your response.
Best,
KneeRelieve Team
SA
Salvatore A.
Very poor quality item
Purchased the knee brace that was sent from a warehouse ten minutes from my home in Melbourne, Australia. The knee brace arrived and was the wrong size, it kept slipping down my knee, even though I sent them the measurements they asked for. KneeRelieve mentioned if I sent the knee brace back to their head office in America then they would replace the knee brace. I could have posted it back to the Australian warehouse that it was originally sent to me from for just over $1, but had to send it back to the USA which cost me $30 in postage to get a replacement which also slipped down my knee!!
Response from KneeRelieveNov 8, 2022
Hi Salvatore,
Thank you for bringing this to our attention. We would like to look into this further. I sent a request for additional information and we'll keep an eye on your response.
Thank you.
Best,
Knee Relieve
MR
Mr Robert M.
Don’t go mere them
Hi I bought these knee supports back in Jan 2022 I have used them approx 2-3 times a month when hiking, 1 of the braces at the side of the support has broken thru and is now uncomfortable, got in touch with Am relieve but what a waste of time, they said that you only get 90 days to return them but they never mentioned about 90 days garentee, they also had the hard neck to offer me 30% discount of my next pair, why would I buy another pair when they start to break down after a few months.
Response from KneeRelieveOct 31, 2022
Dear Robert,
We are sorry to hear about your experience. We do have a 90 day money back guarantee which is stated in the website www.amrelieve.com.
Rest assured that we strive to maintain the highest quality in our products and services.
Rest assured we can still honour the 30% discount on your next order.
Best,
Knee Relieve Team
AK
abdelhamid K.
Please people don't go near this…
Please people don't go near this amrelieve, they are scam I ordered the two knees elite a month and a half ago I never received any thing !
I tried calling them or sending emails all pops back to you no such a customer service or whatever my bank told me the operate the business from home somewhere and gge secret service are investigating them millions of people got ripped off.
Do not buy anything you are just giving your money away for noghing
Response from KneeRelieveOct 17, 2022
Hi Abdelhamid,
We are sorry to hear you did not receive the product. We do have a customer support team that can assist you with your concerns.
Feel free to reach out to us. (302) 746-2472. Email Us: [email protected].
We do have a 90 day money back guarantee and Rest assured that we strive to maintain the highest quality in our products.
Best,
Knee Relieve Team
JM
Julie M.
I ordered the Ultra Knee Elite…
I ordered the Ultra Knee Elite sleeve(2) PCs. But it came in the wrong size...I needed the XL...sent to my sons address in Inglewood,Calif..If he returns it...can he get the XL in exchange without having to pay anything? Respectfully,Ms.McEntee
Response from KneeRelieveJul 21, 2022
Dear Julie,
We hope you are doing well. We're truly sorry to learn that the product does not fit.
Julie, we do have a 90 replacement protection and we can send you a FREE replacement, the one that would fit you perfectly.
Our goal is for you to have a complete knee support system.
I sent you a request for additional information so we can start looking into this. I'll keep an eye on your response.
Best,
Knee Relieve
JB
Jbbb
Please avoid like the plague!
I live in the United Kingdom, and I suffer from severe osteoarthritis in my left knee. My wife was lured into paying £57 for one of these ‘sleeves’, thinking it would help the pain. She surprised me with it.
I first inspected it, and it looked little different from the £15 knee ‘brace’ that I bought at Superdrug, except the Superdrug brace was adjustable … the AmRelieve sleeve was not. There were threads hanging from the stitching. I put it on and realized that it was far too large for me. I’m a fairly small, but the was no way this was going to fit properly. However, it still itched like hell and, despite being too large, the edges cut into my skin. I persevered with it for two days. It was uncomfortable and kept slipping down my leg. It provided no pain relief whatsoever. I then tossed it in the bin. I was not going to pay to ship it back to the US, especially after reading reviews detailing this company’s inferior customer service. My wife, despite her lovingly good intentions, had wasted a lot of money.
What perhaps distressed me the most is that the website claims that Jeremy Campbell says he received a doctorate in physical therapy from Northwestern University. If that’s true, I am embarrassed that a fellow Northwestern graduate (I only have a master’s degree) from would be such a huckster, selling an over-priced, over-promised and shoddily made product.
I recommend that you avoid AmRelieve. If I could, I would give it zero stars. I guess I can take comfort that many people posting on Trustpilot have the same opinion as I do.
Response from KneeRelieveJul 4, 2022
Hi,
We hope you are well.
I'm sorry to hear about your experience with our product, the Ultra Knee Elite.
We do have a 90 day money back guarantee and 90 day replacement protection as well which gives our customers the chance to try out the knee sleeves.
If the product does not fit, we can definitely help send a FREE replacement, a different size, the one that would be a better fit on you.
Our goal is to provide a great knee support system. However, if the product does not work out, we can provide the return instructions so we can help you with the refund.
Best,
Knee Relieve
SG
Steve G.
Company has lots of Operational issues
I am a man who is 6'2" tall and weighs 230 lbs. I wanted to check out the product as I have a knee issue and ordered 2 sleeves. They only give the option of men or woman for sizes, so I ordered men. I received 2 of them and when I opened it and put on i felt it was too big. How can that be, I'm thinking!! So I wore for about 10 days and called and they said they would send me 2 larges. The items don't have tags in them for size and the website has NO explanation about the logic of the sizes. I'm in the computer business, so I politely suggested an easy fix on the website that explains the sizes and also suggested to put a small size tag in the product. They thanked me and asked if I had other suggestions and told them that there needs to be a top and bottom, as the product will stretch out a bit and you are trying to figure out the right way. I actually have a sharpy mark for the what I use as the top. Also there are no cleaning instructions sent with the product. Actually there is nothing sent with the product. I believe that I'm now wearing the right size, but I'm really not sure. I checked my draw and saw I had 2 brand new ones in the plastic that are XL.?? Now I have no idea why that would be. I called today June 29, 2022 AND THE GUY ON THE PHONE IS READING THE COMPANY LINE AS THEY SAID THAT THEIR SYSTEM COULD NOT MAKE A MISTAKE (lololol) AND THEY SENT ME 2 MORE xl'S AND 2 Larges. I SAID WHY WOULD YOU SEND ME MORE XL'S IF THE FIRST ONE WAS TOO BIG? COULD NOT EXPLAIN EXCEPT THAT IS WHAT THE SYSTEM SAYS AND IT HAS TO BE RIGHT. (haha) THEN HE CHANGED HIS STORY WHEN I asked for a new large to replace the 2 XL's (FAIR COMPROMISE, RIGHT?). Then he changed the story and he said it is past warranty. This is a bad operational organization. These fixes are easy to make on their website and they said they would fix many months ago and still nothing. He would not replace my product which I believe they sent me the wrong size, more XL's, so I'm writing this for others to be aware. I told him I would be writing it and again he said, I'm not sending as our system MUST be right. Can you imagine anyone saying that, like they can't ship the wrong size even though the computer says something else. Arrogant attitude. The product itself is ok, but nothing spectacular. Showed it to my buddy, an orthopedist and he said with a smile, if you feel it helps then wear it. (Sorry about the CAPS)
Response from KneeRelieveJun 29, 2022
Dear Steve,
Greetings and thank you for bringing this to our attention. We're sorry that our services didn’t meet your expectations.
Steve, we currently have guaranteed to fit sizes on the website. We have Men which is XL and Women which is Large. We value your feedback about the improvement on the sizing and on the website and we'll make sure to look into this.
Furthermore, our products are fully covered by a 90 Day Money Back & Replacement period. I understand that your orders are past the 90 Days by now but as a one time courtesy, we are extending a product exchange at zero cost.
We will also get in touch with you today to get this sorted. We appreciate your feedback and thank you for your time.
Sincerely,
Kneerelieve Team