I have ordered on 26th (4 days back) the system shows that it is ordered but dispatch has not taken place...not sure if this delay is normal....no response from the company when I left a message on their website..
Response from KneeRelieveOct 6, 2020
Hello Aar,
We are so sorry to hear about the problem that you are encountering with our product. Our shipping timeframe is 3-12 days, if you haven't received your order, please do email us at [email protected] to better assist you.
We surely want to make you happy!
Thank you,
Knee Relieve Team 💙
ST
Sasu T.
Extraordinary claims
This review is written as per request of the Knee Relieve Support.
Because the advertising of the product makes some promises I found extraordinary, I contacted the Support, as they were the only written word contact found on the product minisite.
I asked the Support to guide me to research data or similar scientific evidence concerning the product and the claims made in its advertising.
I received this answer:
"KneeRelieve®, has developed a cutting edge knee compression sleeve innovation called the Ultra Knee Elite™. It is completely changing how knee pain patients treat their tendonitis, osteoarthritis, rheumatoid joint inflammation, bursitis, and many other knee conditions.
"KneeRelieve's creator, initially created the Ultra Knee Elite™ to solve his own knee issues which are meniscus and tendonitis for quite a bit of time. It got so awful at a certain point, that he could hardly stand on his own feet for 30 minutes. They are made to help reinforce and secure your knees without feeling inconvenience or distress.
"Medically approved, natural alternative to surgery, shots and medications.
"Please let me know if you have any more questions. They are currently on sale right now - (link removed)
"Plus, if you order now, you can take advantage of this discount code: KNEER15 to get 15% off your order. Avail it now!"
I then further inquired to see some research and especially to claims of "Medically approved, natural alternative to surgery, shots and medications."
I made an effort to be concise and polite. No reply has been made to this date.
Based on this experience I can not recommend this product. If the product marketing were to be based on pseudoscientific claims, such marketing is intrinsically untrustworthy and potentially harmful. Allegedly.
LW
Lawrence W.
Did not receive my order
My order was sent to my billing address— not my shipping address
Response from KneeRelieveSep 28, 2020
Hello Lawrence,
We do apologize for the inconvenience. We checked on your order and it was delivered last Sept 25, 2020 on your address. If you are having an issue locating your parcel and you have already contacted your local post office to confirm with them, I suggest you email us back, and we would be happy to help you further.
Looking forward to your feedback.
Thank you,
Knee Relieve Team 💙
JI
J in N.
Will not provide an address for returns
I'm glad to see one review that says they shipped a replacement without requiring return of the replaced item. But BE AWARE that if they do require a return, they would not disclose the return address to me before buying this product. I wrote, "IF needed, to where would I have to send the returned product? What's the return address?" They responded, "We only give the details for the people who ordered." When I persisted, they wrote, "We have multiple warehouses around Asia and Europe, which we ship from according to our customers’ location." Their website says, "If you are not 100% satisfied with the Ultra Knee Elite™ and the service we offer - you are protected by our 90-day guarantee on all purchases. Should you have any problem at all then e-mail us at [their support email] for a fast response and no questions asked exchange or refund." Sounds like a good guarantee. However, I've been stung before by companies that require a return to a Chinese (or other overseas) address, which would cost more than the product is worth, making any returns or exchanges impossible.
Response from KneeRelieveSep 26, 2020
Hello Jan,
Thank you for your feedback, and we sincerely apologize for the inconvenience and confusion. You don't actually need to return the product to us if in case it did not fit you well or you need a replacement. You may keep the knee sleeves that you have received and all you need to do is to contact us for a replacement. Our customer support is open 24/7 and you can contact us via Email, Live Chat, and phone.
We have a 90-day money-back guarantee and you are protected by that as a customer.
Once again, we do apologize for the inconvenience and please do not hesitate to contact us if you have any questions.
Thank you,
Knee Relieve Team 💙