KlinioReviews of klinio.com

Response from KlinioOct 15, 2024

Thank you for letting us know about your disappointing experience with our app. Please note that in order for the money to be deducted, you need to complete the registration process and provide payment and personal details. Despite that, we encourage you to contact us directly at [email protected], as we allow a window of 24 hours to explore the app and still get a refund in cases like yours.

Response from KlinioOct 15, 2024

Thank you for your feedback. It is outlined in our terms that we use automatic subscription renewal, meaning that if the subscription is not canceled before it expires, it will automatically be renewed for another equal period. We're sorry if this information was not clear enough.

Response from KlinioOct 15, 2024

Thank you for bringing this to our attention. Please note that canceled subscriptions cannot be charged (as they are not automatically renewed), which indicates that there might be another active account which you are getting charged for. Please contact us directly at [email protected], so we can locate your account and assist you further.

Response from KlinioNov 20, 2024

Thank you for sharing your experience with us. The subscription must be canceled in order for it to not automatically renew. If you were charged after deleting your account, there must be an active subscription under a different account. Please reach out to us directly so we can investigate it further and ensure that no further charges will be applied.

Response from KlinioNov 20, 2024

We’re really sorry to hear about your negative experience. We strive to be transparent with our subscription process, therefore we require to familiarize with our T&Cs before the purchase. Please reach out to our customer support team again, and we’ll review your situation to see if we can assist further. Your feedback is crucial in helping us improve, and we truly appreciate you sharing it with us.

Response from KlinioNov 20, 2024

We sincerely apologize for the inconvenience you’ve faced with the app. Your feedback is really valuable to us, and we’re committed to improving. Please reach out to our support team again with your account details, and we will prioritize assisting you with your login issue.

Response from KlinioNov 20, 2024

Thank you for your feedback. Subscription charges are processed based on the terms agreed upon during sign-up, therefore the charge you see on your end is due to the subscription being not canceled. In addition to that, you might see an increased price amount for the recurring charges, as the initial payments are usually discounted. If you need any assistance with your subscription management, please, contact us directly at [email protected].

Response from KlinioNov 20, 2024

We’re really sorry to hear about your experience. It's not our intention to cause frustration, and we understand your concerns. Please reach out directly to our customer service team with your account details so we can address your specific case. We take these concerns seriously and will do our best to resolve the issue.